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https://www2.deloitte.com/us/en/pages/public-sector/articles/federal-government-shared-services-delivery-model.html
The path ahead: Service delivery transformation. At the heart of service delivery transformation is the goal of not simply migrating services into a single provider, but rather finding the best option for each service, regardless of where that option resides—government, commercial, or a mix of both.
https://www.gov.uk/service-manual/agile-delivery
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https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
for continuous improvement in service delivery. This enables the creation of multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government Luxembourg, January 2007 Almost all public and private sector organisations …
https://repository.up.ac.za/handle/2263/3916
The programmes of government should thus contribute towards an enhanced quality of life for all. This implies that the outcomes of public administration are aimed at service delivery and the improvement of the general welfare of the people.Author: Mareli Crous
https://www.mckinsey.com/industries/public-sector/our-insights/implementing-a-citizen-centric-approach-to-delivering-government-services
Jul 01, 2015 · But some government agencies—including at the local, state, and federal levels—have successfully implemented a customer-centric approach to service design and delivery. This article draws on their experiences to illustrate the four elements of implementing transformation efforts aimed at increasing citizen satisfaction and reducing costs. 3
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
an overview of service delivery as task of local governments and to make a contribution to improving the delivery of service by local govern-ments. Consideration is given to the importance of service delivery and the various different types of service delivery by local governments. It also looks at networks of citizens and government. Extensive
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
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