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https://trendwatching.com/x/wp-content/uploads/2014/09/2014-09-FUTURE-OF-CUSTOMER-SERVICE.pdf
THE FUTURE OF CUSTOMER SERVICE Five trends that will redefine great service in 2015 and beyond. GLOBAL TREND BRIEFING September 2014
https://trendwatching.com/trends/future-customer-service/
The future of customer service is more than just drone delivery. Plenty of brands are mainlining the hype around new customer service technologies, concepts, and yes, even trends. Trouble is, customers aren't feeling any better.
https://www.helpscout.com/blog/customer-service-skills/
Nov 08, 2019 · This may seem like a strange thing to list as a good customer service skill, but I assure you it’s vitally important. In my article on empowering employees, I noted that many customer service experts have shown how giving employees unfettered power to “wow” customers doesn’t always generate the returns many businesses expect to see.Author: Gregory Ciotti
https://www.businessinsider.com/amazon-fresh-customer-complaints-raise-questions-about-future-2018-6
The online grocery-delivery service has undergone many changes in the past year, and it's racking up poor customer reviews as its future — and its place within the Amazon Prime ecosystem — is ...
https://www.the-future-of-commerce.com/2016/09/28/in-2020-customer-experience-will-look-like-this/
Sep 28, 2016 · This includes self-service portals or active user communities where customers can ask their questions. Interactive shops increase shopping districts attractiveness. To meet customer experience needs in 2020, brick-and-mortar stores will need to think even more about their relevance.
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