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https://www.dpme.gov.za/keyfocusareas/flsdSite/Pages/default.aspx
The Frontline Service Delivery Monitoring Programme Since its inception in 2011, the Frontline Service Delivery Monitoring Programme, in collaboration with Offices / Departments of the Premier, has been monitoring public service facilities through both unannounced visits and improvements monitoring meetings.
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/FSDM%20Operational%20Guide%20Framework%202016-2017.pdf
The Frontline Service Delivery Monitoring Programme enables the Department of Planning, Monitoring and Evaluation to visibly monitor service delivery on the ground in order to verify service delivery outputs and outcomes in the .
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/FSDM%20Case%20Study%20-%20Best%20Practices%20in%20the%20Deployment%20of%20senior%20management%20to%20facilities.pdf
Monitoring and Evaluation (DPME) launched the Frontline Service Delivery Monitoring Programme in 2011. This programme aims to facilitate improvements in public service facilities by assessing the quality of services and assisting facilities in the development and implementation of improvement plans. Eight (8) key sectors were identified for
https://pmg.org.za/committee-meeting/24122/
Mar 08, 2017 · - Frontline service delivery monitoring should be elevated to a strategic level, for accountability by sector departments. This could be achieved by incorporating responsibilities for frontline monitoring into performance agreements of senior officials in the sector departments
http://afesis.org.za/wp-content/uploads/2019/11/Freedom-House-Toolkit_Revised-October-2019_web.pdf
Diagram: Service delivery continuum The pre-decision stages of service delivery Some tools to use in the pre-decision making stages The post decision making stages of service delivery Some tools to use post implementation Moving out of the box The pre-decision stage innovative tools Post decision stage innovative tools SECTION 7: STRATEGIES AND TACTICS 29 30
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/Frontline%20Monitoring%20and%20Support%20Operational%20Guidelines%20Framework%202018-19.pdf
also to facilitate improvements in service delivery. The Frontline Monitoring systems of DPME are being implemented across all provinces in a holistic manner that focuses on the achievement of service delivery objectives in line with the National Development Plan, in order
https://pmg.org.za/committee-meeting/21782/
Nov 04, 2015 · Frontline Service Delivery Monitoring (FSDM) Programme: Department of Planning, Monitoring and Evaluation (DPME) briefing Ms Bernadette Leon, Head: Presidential Frontline Service Delivery (FSD) programme, DPME, said that the FSDM initiative was aimed at strengthening the Monitoring and Evaluation (M&E) practices of field-level managers and their supporting decision …
https://pmg.org.za/committee-meeting/20058/
Feb 25, 2015 · The Front Line Service Delivery Monitoring (FSDM) programme aimed to strengthen the monitoring and evaluation practices of field-level managers, and to demonstrate the value of on-site monitoring on selected types of facilities or sectors. This programme was implemented jointly with all nine Offices of the Premiers,...
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/FSDM%202015-2016%20Annual%20Findings%20Report.pdf
The Frontline Service Delivery Monitoring Programme (FSDM) gives effect to the priorities set out in Outcome 12 of building “an efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship”. This asks of government departments to make concerted efforts to improve the quality of and
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