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https://www.excellusbcbs.com/contact/visit-us
Visit Us in Person. Pay your bill, submit your claims, or submit membership enrollment forms by mail. For all other customer needs, visit one of our locations below. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays. For Resource Center Hours, see below.
https://www.excellusbcbs.com/contact/faq
Please allow up to 72 hours for a reply. Note: The 72-hour time-frame does not include the time required to process your document. If you are unable to submit your documentation electronically, you may continue to submit your documentation via mail to the address on the back of your member card.
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