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https://www.emerald.com/insight/content/doi/10.1108/eb024704/full/html
A recent cover story in Time Magazine dealing with the subject of service in America made the following comments: Personal service has become a maddeningly rare commodity in the American marketplace. Flight attendants, salesclerks and bank tellers all seem to have become too scarce and too busy to give consumers much attention. Many other service workers are underpaid, untrained and ...Author: Richard T. Garfein
https://www.mycustomer.com/service/management/six-steps-to-successful-monitoring-of-your-customer-service
The key steps to quality monitoring that will ensure your organisation's customer service remains competitive. In today’s competitive environment, the quality of your customer service is an increasingly important factor in nurturing positive customer loyalty.
https://playbook.amanet.org/sample-phrases-for-performance-appraisals-customer-service/
That’s why it’s important to take time to develop your employees’ skillset so they can be the best customer representative possible. Performance assessments and appraisals are a key part of this development. Developing your employees into customer service gurus can be a snap. Just use these sample phrases for performance appraisals.
http://www.faradalemedia.com/iqc/plenary/cesar%20mercado.pdf
SAMPLE TOOL FOR MEASURING SERVICE QUALITY BY OBSERVATION. •The sample evaluation tool is called a sample Checklist for Rating Service Quality. It is a simplified version designed for use by evaluators within the office of the staff to be evaluated.File Size: 248KB
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