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https://www.tmforum.org/business-process-framework/
Apr 05, 2020 · The Business Process Framework (eTOM) is a critical component of the Open Digital Framework, TM Forum’s blueprint for enabling successful business transformation. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise. All of the Open Digital Framework, including the Business Process …
http://www.bptrends.com/publicationfiles/01%2D05%20eTOM%20and%20ITIL%20%2D%20Huang%2Epdf
end service management. eTOM focuses on service delivery to external customers. The ITIL processes represent flows in a number of key operational areas, with a strong orientation towards how these processes will map onto IT support environments. It is primarily non-prescriptive, offers advice/guidance on the implementation and continued
http://www.terena.org/activities/tf-noc/meeting3/slides/110628-eTOMandITIL.pdf
• The eTOM business process framework represents the whole of a service provider's enterprise environment. At the overall conceptual level, the eTOM framework can be viewed as having three major process areas. • Strategy, infrastructure and product – Covering planning and lifecycle management (associated with development and delivery).
https://en.wikipedia.org/wiki/ETOM
The direct development towards the Business Process Framework (eTOM), as Brenner (2007) explained, was "the Telecom Operation Map (TOM) was first published in 2001. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.
https://insights.pecb.com/incidents-managed-itil-etom/
Incident Management in ITIL. This definition is shared by the ITIL framework where we have both Problem and Incident Management as key processes of the “Service Operation”. The aim of Incident Management is to return IT service delivery to the required service levels as quickly as possible while ensuring a minimum impact on business operations.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · Service Management Blog What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s ...
http://etutorials.org/Networking/network+management/Part+I+Data+Collection+and+Methodology+Standards/Chapter+3.+Accounting+and+Performance+Standards+and+Definitions/Architectural+and+Framework+Standards+the+eTOM+Model+TMF/
Architectural and Framework Standards: the eTOM Model (TMF) ... do not overlap, but complement each other. The TMN model lays the foundation for managing the infrastructure. eTOM adds service functions and processes, such as service definition and quality management, as well as customer management functionality, such as sales, order handling ...
http://www.hit.bme.hu/~jakab/edu/litr/OSS_eTOM/eTOM-V9.0-web.pdf
For the Business Process Framework (eTOM) processes definitions please refer to TM Forum document GB921D v 9. ... SERVICE MANAGEMENT & OPERATIONS SUPPLIER/PARTNER RELATIONSHIP MANAGEMEN T ... SERVICE CAPABILITY DELIVERY •Map & Analyze Service Requirements •Capture Service Capability Shortfalls •Gain Service Capability Investment ApprovalFile Size: 137KB
http://sociallab.fer.hr/wordpress/wp-content/uploads/2017/10/INNOSOC-2016-Lecture-16.pdf
Enhanced Telecom Operations Map ( eTOM) ... Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Strategy & Commit ... and delivery) - covering the core of operational management - covering corporate or business support management .
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