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https://bizfluent.com/about-6815572-customer-service-ethics.html
Engaging in ethical behavior in customer service can pay off immensely for a company. Treating employees with respect, which includes respecting their legal rights, providing honest advertising and delivering a great value, builds the trust that underscores long-term relationships with customers.
https://www.userlike.com/en/blog/customer-service-ethics
Define your customer service ethics, because they define you. Intuition and gut reasoning only take you so far. Creating a values statement or compliance policy sets the tone of your company’s conduct. People who make unethical decisions don’t typically wear a devil’s mask.
http://www.koersjournal.org.za/index.php/koers/article/download/200/166
Service delivery and ethical conduct in the public service: the missing links skrywing verskaf van ’n paar etiese konsepte wat as belangrik beskou word in die hantering van die vraag onder bespreking.
https://corp.yonyx.com/customer-service/ethical-behaviour-with-customers/
Oct 19, 2015 · Providing honest and the most appropriate responses would constitute ethical behaviour and hence this kind of conduct is the very basis of great customer service. Ethical behaviour with customers is the prime responsibility of companies and must remain in effect even when a customer cannot ascertain their acts – for example in the manufacturing or production stage.
https://www.researchgate.net/publication/267842634_Service_delivery_and_ethical_conduct_in_the_public_service_the_missing_links
Service delivery and ethical conduct in the public service: the missing links. Service delivery and ethical conduct in the public service: the missing links There are a multitude of policies, strategies and programmes directed at the rendering of effective services to the citizens of South Africa by public service managers.Author: Liezel Lues
https://yourbusiness.azcentral.com/ethics-contribute-customer-satisfaction-17572.html
A poor ethical choice on the part of a salesperson is to sell the customer something she doesn’t really need. A drain and sewer cleaning service professional, for example, could tell the customer she needs expensive diagnostics done to find out where the line is clogged, when in fact he can tell it is a minor clog that he can remove in minutes.
https://corp.yonyx.com/customer-service/importance-of-ethics-in-customer-dealings/
Ethics in customer dealings presents your company in a good light and customers will trust your company irrespective of high prices or minor service lapses. Ethics in customer dealings improves the quality of service and fosters positive relationships.
https://cdn.dal.ca/content/dam/dalhousie/pdf/healthprofessions/Policies%20-%20Ethics/EthicalBehaviour.pdf
Ethical behaviour respects the dignity, diversity and rights of individuals and groups of people. This definition is not a denial of the existence of other ethical duties with respect to practice, professional service delivery, and research.File Size: 12KB
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