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https://www.palgrave.com/gp/book/9780230223769
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to theirBrand: Palgrave Macmillan UK
https://www.amazon.com/Engaging-Public-Sector-Clients-Service-Delivery/dp/0230223761
Engaging Public Sector Clients: From Service-Delivery to Co-Production [Alford, John] on Amazon.com. *FREE* shipping on qualifying offers. Engaging Public Sector Clients: From Service-Delivery to Co-ProductionAuthor: John Alford
https://onlinelibrary.wiley.com/doi/full/10.1111/j.1467-8500.2012.00752_2.x
Engaging Public Sector Clients: From Service‐Delivery to Co‐production by John Alford. Janet R. McColl‐Kennedy. University of Queensland. Search for more papers by this author. Janet R. McColl‐Kennedy. University of Queensland. Search for more …
https://onlinelibrary.wiley.com/doi/10.1111/j.1467-8500.2012.00752_2.x
Australian Journal of Public Administration. Volume 71, Issue 1. BOOK REVIEW. Engaging Public Sector Clients: From Service‐Delivery to Co‐production by John Alford. Janet R. McColl‐Kennedy. University of Queensland. Search for more papers by this author. Janet R. McColl‐Kennedy.Author: Janet R. McColl‐Kennedy
https://www.researchgate.net/publication/310648839_Engaging_public_sector_clients_From_service-delivery_to_co-production
The need to shift from the traditional, provider-led approach to a co-production model in public service delivery has variously been argued in the scientific literature (Alford, 2009). However ...Author: J. Alford
https://play.google.com/store/books/details/Engaging_Public_Sector_Clients_From_Service_Delive?id=LimDDAAAQBAJ
Apr 08, 2009 · Engaging Public Sector Clients: From Service-Delivery to Co-Production - Ebook written by John Alford. Read this book using Google Play Books app on your PC, android, iOS devices. Download for offline reading, highlight, bookmark or take notes while you read Engaging Public Sector Clients: From Service-Delivery to Co-Production.Author: John Alford
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