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https://www.centre-for-digital-business.com/2015/01/electronic-service-delivery-the-changing-relationship-between-government-citizens-in-the-immigration-context-service-delivery-transformation-understanding-the-relationship-when-customers-are-no/
Electronic Service Delivery: The Changing Relationship between Government & Citizens in the Immigration Context. Service Delivery Transformation: understanding the relationship when customers are not citizens, when operations are global, and when technology is both a policy lever and the mechanism for service delivery innovation.
https://www.excella.com/insights/what-is-digital-service-delivery
Jan 15, 2016 · What is Digital Service Delivery? The term Digital Services refers to the electronic delivery of information including data and content across multiple platforms and devices like web or mobile. Information is presented in a way that is easy to use and understand and typically involves transactional services such as submitting forms for processing and receiving benefits.
http://cswmft.ohio.gov/Information-for-the-Public/Online-or-Internet-Therapy
Electronic Service Delivery (ESD) or Online/Internet Therapy 4757-5-13 Standards of practice and professional conduct: electronic service delivery (internet, email, teleconference, etc.)
https://www.itlaw.in/bareact/it-rules-2011-electronic-service-delivery-guidelines/
(2) The audit may cover aspects such as the security, confidentiality and the privacy of information, the functionality and performance of any software application used in the electronic service delivery and the accuracy of accounts kept by the service providers and authorised agents.
http://codes.ohio.gov/oac/4757-5-13
Electronic service delivery is defined in paragraph (GG) of rule 4757-3-01 of the Administrative Code. Licensees are reminded that standards of ethical practice and professional conduct rules 4757-5-01 to 4757-5-12 of the Administrative Code apply to electronic service delivery.
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