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https://www.etu.org.za/toolbox/docs/localgov/munservice.html
Local government [municipality] is the sphere of government closest to the people, they are elected by citizens to represent them and are responsible to ensure that services are delivered to the community. ... Factors to be considered before deciding on service delivery options Service levels. The most important factor to consider is the level ...
http://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1368&context=intl
Public Service Delivery: Role of Information and Communication ... education, and provision of subsidized food. Cases on electronic delivery of government services, such as ... worker saying that service was delivered. The local public health officials are better able to monitor
https://www.sciencedirect.com/science/article/pii/S0740624X03000820
1. Introduction. In the United Kingdom (UK), the central government is using the electronic service delivery (ESD) as a flagship IT project in helping public services to become more cost effective and ultimately more open and accountable, and is committed to putting all its services online by the end of 2005. 1 The ESD initiative forms part of the UK online strategy.Author: George Kuk
https://www.sciencedirect.com/science/article/abs/pii/S0740624X03000820
This study examines the relationship between the quality of electronic service delivery (ESD) and the levels of Internet access across the 12 official regions of the United Kingdom. A random sample of 236 local government websites was assessed for the quality of ESD.Author: George Kuk
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
This publication ‘Service delivery, a Challenge for Local Governments’, has the objective of offering an overview of service delivery as task of local governments and to make a contribution to improving the delivery of service by local govern-
https://en.wikipedia.org/wiki/Electronic_services_delivery
Electronic services delivery or ESD refers to providing government services through the Internet or other electronic means. It is related to e-services and e-government.. Defining e-service. E-service (or eservice) is a highly generic term usually referring to ‘The provision of services via the Internet (the prefix 'e' standing for ‘electronic’, as it does in many other usages), thus e ...
https://www.tandfonline.com/doi/abs/10.1080/03003930.2018.1473768
Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally.Author: Tjerk Budding, Bram Faber, Raymond Gradus
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
public service delivery within the local South African context. The investigation focused on one of the governments primary service delivery programmes – social grants. The analysis of findings suggest that e-government in South Africa is not aligned to the service delivery philosophy, Batho Pele, and is …
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
Municipal services and service delivery and the basic functional activities of municipal governments 16.1 Introduction In their capacity as the third and lowest sphere of government and the one that functions closest to local communities, municipal governments have often been described as comprising the sphere of government that is tasked mainly
http://www1.worldbank.org/publicsector/Apresentacao.pdf
Electronic Government Action Plan Improving Governance and Service Delivery through E-Government: the Case of Cape Verde. 2 Information Society Strategic Program ... ministerial and local capacities Axis 7.4. Adoption of a Stakeholders Strategy Axis 7.5. High Communication and
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