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https://www.inderscienceonline.com/doi/abs/10.1504/IJSTM.2006.010050
Jun 12, 2006 · The internet has given rise to online service delivery (or e-service) in the public and private sectors alike. The purpose of this paper is to provide a critical assessment of both the Canadian federal government's e-service experience to date and the prospects of success for Service Canada – the latter being a new entity for citizen-centred service delivery in a multichannel environment.Author: Jeffrey Roy
https://www.inderscience.com/info/inarticle.php?artid=10050
International Journal of Services Technology and Management; 2006 Vol.7 No.3; Title: E-service delivery and new governance capacities: 'Service Canada' as a case study Authors: Jeffrey Roy. Addresses: School of Public Administration, Dalhousie University, Canada. Abstract: The internet has given rise to online service delivery (or e-service) in the public and private sectors alike.
https://www.researchgate.net/publication/220399118_E-service_delivery_and_new_governance_capacities_'Service_Canada'_as_a_case_study
E-service delivery and new governance capacities: 'Service Canada' as a case study Article in International Journal of Services Technology and Management 7(3):253-271 · …Author: Jeffrey Roy
http://www1.worldbank.org/publicsector/Apresentacao.pdf
Cape Verde’s Goals for E-Governance World Average (0,41) Cape Verde has a good potential to move up fast in the United Nations world rank of e-Government Readiness, by acting decisively on the webization component. Source: Adaptation of Global E-Government Readiness Report 2004, United Nations Objective: • Overcome world average
https://www.researchgate.net/publication/308860265_Governance_and_Service_Delivery_Practical_Applications_of_Social_Accountability_Across_Sectors
Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors. A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text.
https://www.adb.org/adbi/capacity-building-training/strengthening-governance-institutional-capacity
The Capacity Building and Training Department is committed to strengthening the governance and institutional capacities of DMCs by tackling public management reforms and financial sustainability; and service delivery, capacity, and standards.
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
Good quality and affordable service delivery is also a condition for the good image of government. The meaning of good service delivery for the image that citizens have of the government is not always valued fairly. Service delivery is not an isolated something, but is part of a complex relation between government, society and citizens.
https://www.ifac.org/system/files/publications/files/Good-Governance-in-the-Public-Sector.pdf
The aim of Good Governance in the Public Sector (International Framework) is to encourage better service delivery and improved accountability by establishing a benchmark for good governance in the public sector. The International Framework is not intended to replace national and sectoral governance codes.
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