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https://www.researchgate.net/publication/220399118_E-service_delivery_and_new_governance_capacities_'Service_Canada'_as_a_case_study
E-service delivery and new governance capacities: 'Service Canada' as a case study Article in International Journal of Services Technology and Management 7(3):253-271 · …Author: Jeffrey Roy
https://www.inderscience.com/info/inarticle.php?artid=10050
Title: E-service delivery and new governance capacities: 'Service Canada' as a case study. Authors: Jeffrey Roy. Addresses: School of Public Administration, Dalhousie University, Canada. Abstract: The internet has given rise to online service delivery (or e-service) in the public and private sectors alike. The purpose of this paper is to ...
https://www.inderscienceonline.com/doi/abs/10.1504/IJSTM.2006.010050
Jun 12, 2006 · The internet has given rise to online service delivery (or e-service) in the public and private sectors alike. The purpose of this paper is to provide a critical assessment of both the Canadian federal government's e-service experience to date and the prospects of success for Service Canada – the latter being a new entity for citizen-centred service delivery in a multichannel environment.Author: Jeffrey Roy
https://cdn.dal.ca/content/dam/dalhousie/pdf/management/School%20of%20Public%20Administration/JeffreyRoy%20Sep16.pdf
“E-service delivery and new governance capacities: Service Canada as a case study”, International Journal of Services Technology and Management 7 (3) 253-271. Roy, J., 2006 “E-Government and Local Governance in Canada: An Examination of Front Line Challenges and Federal Tensions”, Public Administration Quarterly 30 (2) 218-262.
https://www.researchgate.net/publication/229000141_Integrating_Service_Delivery_Across_Levels_of_Government_Case_Studies_of_Canada_and_Other_Countries
References www.businessofgovernment.org INTeGRATING seRVICe deLIVeRy ACROss LeVeLs OF GOVeRNMeNT Chevallerau, F. x. (2005). " eGovernment in Belgium. " …
https://journals.sagepub.com/doi/abs/10.1177/0020852309104174
Jun 19, 2009 · Moving towards integrated public governance: improving service delivery through community engagement Show all authors ... Seltzer, K. and Stoker, G. (2002) Towards Holistic Governance: The New Agenda in Government Reform. Basingstoke ... `E-Service Delivery and New Governance Capacities: "Service Canada" as a Case Study', International Journal ...Author: Kenneth Kernaghan
https://link.springer.com/article/10.1007/s11115-016-0356-0
Jun 15, 2016 · Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services. ... Roy, J. (2006). E-service delivery and new governance capacities: 'Service Canada' as a case study. ... Langer, P.F. Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services. ...Author: Bernd W. Wirtz, Paul F. Langer
https://link.springer.com/chapter/10.1007%2F978-1-4419-6536-3_9
Jul 05, 2010 · E-service delivery and new governance capacities: ‘Service Canada’ as a case study. International Journal of Services Technology and Management , 7 (3), 253–272. Google ScholarAuthor: Barbara-Chiara Ubaldi, Jeffrey Roy
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
E-Government & Public Service Delivery: Enabling ICT to put “People First” – A Case Study from South Africa ... the introduction of new policies and the implementation of the new constitutional mandates. It was shortly ... While the e-governance definition focuses on the use of ICT to assist in the administration or management of
http://dspace.bracu.ac.bd/bitstream/handle/10361/3497/12172007.pdf?sequence=1
E-Governance for Good Governance through Public Service Delivery ii Abstract E-governance is widely accepted as an effective tool of service delivery and equated with good governance by all developed countries in general and developing countries like Bangladesh in particular. The purpose of this study is to assess efficiency and implications ofAuthor: Mohammad Abdul Salam
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