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https://www.managementstudyguide.com/technology-and-banking-delivery-channels.htm
Bank branches form the traditional channel for delivery of banking services. Almost every bank in the world has branches although of late banks have reduced the reliance on these branches and are attempting to replace expensive branches with inexpensive technologies.
http://www.fintechbd.com/alternate-delivery-channel-adc-in-banks/
The ‘Alternate Delivery Channel (ADC)’ approach emerged as a result of a pressing need to ensure proper handling and communicating of scattered services, products, and/or commodities that were previously not following a systematic process flow. ADCs have evolved gradually and adapt to serve consumer needs at their convenience.
https://www.academia.edu/27264233/Role_of_E-Banking_Delivery_Channel_in_Developing_Loyalty_A_study_on_Salaried_Employees
Banks all over the world are nowadays seeking alternative ways to provide and differentiate amongst their varied services. Generally in traditional banking there was a single delivery channel of the banking services to the customer i.e. only branch
https://www.slideshare.net/spasovnikolay/echannels-in-banking
Feb 21, 2015 · e-Banking Definition 5 The automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels Internet banking (or E-banking) means any user with a personal computer and/or other mobile device and a browser can get connected to her/his bank’s website to perform any of the virtual banking functions “ ” Source: Deloitte Center for Banking …
https://www.slideshare.net/chrs17sim/alternative-delivery-channels-in-banking
May 05, 2012 · 1. Alternative Delivery Channels in Banking – A New Direction Part I : ATMWhen online banking was first introduced in the region, banks were keen to move theircustomers online spurred by the doctrine of migration and reduction of transaction costs basedon research and models from the US and Europe.
http://shodhganga.inflibnet.ac.in/bitstream/10603/89802/4/chapter%202.pdf
Chapter -3: Review of Literature 47 In essence, e-banking is an electronic consumer interface and an alternative channel of distribution for banking services and products. E-banking is a process through which banking consumers manage their banking transaction without even visiting a bank branch.
http://howbankswork.com/banking-framework/channels/
Channels are the vehicles through which customers can interact with a bank. These channels may be used for either sales or service interactions. Branches. Networks of physical buildings in towns where the general public can walk in to obtain sales and service. Often a branch can be thought of as having three sub-channels; Teller positions for payment
https://arxiv.org/pdf/1209.2368
E-banking is just banking offered via a new delivery channel. It simply gives consumers another service (just as ATMs did). Experience in Scandinavia (arguably the most advanced e-banking area in the world) appears to confirm that the future is „clicks and mortar‟ banking. Customers want full service banking via a number of delivery channels. TheAuthor: Shilpan Dineshkumar Vyas
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