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https://www.thenorthface.com/en_ca/help/warranty.html
The North Face Canada 3260 Rue Guenette Saint-Laurent, Québec H4S 2G5 Canada. We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value.
https://www.masseysoutfitters.com/pages/shipping-info
* FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days. ** Signature required - if you select the option to require signature someone from within your residence or business must sign for the package at the time of delivery.
We’re so sorry about the mix-up. If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the packing slip (clearly displaying the order number and any initials marked) and all the units received (preferably in the original packaging). One of our service team members will be happy to further assist in resolving this issue!
https://www.federalregister.gov/documents/2011/05/26/2011-13029/adult-signature-services
Items with Adult Signature require a recipient who is 21 years of age or older to sign at the time of delivery. 8.3.1 Additional Delivery Conditions. Mail endorsed “Adult Signature Required” is delivered to anyone who is confirmed to be 21 years of age or older and provides a signature at the time of delivery.
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