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https://community.ebay.com/t5/Archive-Shipping-Returns/return-policy-when-does-does-it-start-and-end/td-p/24184766
That only helps with one of the questions as when does it start it the big one and no where to be found. Re: return policy when does does it start and end? The buyer has 14 days from the date they recieved the item to contact you and inform you of the return.
https://www.ebay.com/help/buying/returns-refunds/start-return/return-postage?id=4066
Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. In some instances, return shipping charges are estimated rather than based on the actual weight of the package.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Start a return. To start a return, select the item you want to send back from your recent purchases above, or use the button below. Return your item. Once you've started a return, you can check on the status of your request at any time. You can also start a return in your Purchase history. See the instructions below to find out how:
https://community.ebay.com/t5/Archive-Returns/Does-Ebay-30-day-return-policy-start-the-day-you-get-the-item/td-p/3125979
Assuming purchase was on eBay using Papal Sellers set their own return policy (check the listing) & the buyer has 45 days from the day they send payment to open a Significantly Not As Described (SNAD) or Item Not Received (INR) through eBayPay or PayPal.
https://pages.ebay.com/returns/
Start your return. In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
https://pages.ebay.com/ebay-money-back-guarantee/questions.html
To start a return, find the item in the purchase history section of My eBay. Select Return this item. Select the reason for the return. You'll see your anticipated refund amount. The seller is notified of your return request and will send you a return shipping label if they are paying for the return.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label. The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the return shipping label cost will be added to the seller's invoice.
https://community.ebay.com/t5/Archive-Shipping-Returns/Do-sellers-refund-original-shipping-cost-on-returned-ited-items/td-p/23081563
eBay MAY honor a seller's return policy if they state that original shipping cost will be deducted from a refund for buyer's remorse. [It's kind of like a restocking fee ... but a policy like this will probably cause buyers to claim item is SNAD when it really isn't.]
https://community.ebay.com/t5/Archive-Selling/Is-there-a-time-limit-for-return-requests/td-p/23555722
eBay has been letting buyers open cases after the MBG has expired for a while now. It's supposed to be for communication purposes only, the buyer can't escalate to ebay and win(or so they say). I just saw a post from a buyer who opened a case 5.5 months after making the purchase…
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115
Based on your returns policy, eBay may automatically accept the return and provide a return shipping label to the buyer on your behalf. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund.
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