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https://www.dhl.com/us-en/home/our-divisions/ecommerce/customer-service/consumer-faq.html
Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.
https://www.dhlparcel.pl/en/private-customers/receiving-parcels/redirect.html
You can change the delivery address or redirect the parcel to collect it at the DHL Parcel ServicePoint only within the area of the same delivery terminal as that for the primary address given by the sender. If you want to change the delivery details so that the parcel can be handled by another terminal, you can do it by contacting the sender.
https://www.dhlparcel.pl/en/private-customers/customer-service/contact/redirect.html
You can change the delivery address or redirect the parcel to collect it at the DHL Parcel ServicePoint only within the area of the same delivery terminal as that for the primary address given by the sender. If you want to change the delivery details so that the parcel can be handled by another terminal, you can do it by contacting the sender.
https://www.dhleasyshop.com/en/pages/faq/delivery-how-long
Once a package has arrived at any of your DHL EasyShop suite addresses it will take between 4 and 6 days before it will be delivered. If you choose to consolidate your shipments then delivery will take longer since we need to wait until all the packages have arrived
https://www.dhl.com/en/express/customs_support/customs_process.html
Processing several million customs entries is no easy task. DHL Express does that every day for its customers because it acts as a broker on their behalf. Through the local services we provide to customers everywhere, we are now one of the world's largest customs brokers.
http://www.dhl-usa.com/en/express/resource_center/customer_service_faq.html
DHL pays imposed customs charges in advance and then provides the receiver with an invoice for remittance, whether or not the delivery of goods was accepted. Each country establishes its own standards as to which goods are considered documents and which are dutiable.
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