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https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations
For distance purchases made on or after on after 13 June 2014, please see our page on the Consumer Contracts Regulations. What were the Distance Selling Regulations? The Distance Selling Regulations were the rules that protected your consumer rights when buying products from …
https://www.bbc.co.uk/news/10560466
Jul 09, 2010 · Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product ...
https://forums.moneysavingexpert.com/discussion/3009338/delivery-charges-refund
Jan 28, 2011 · It showed an article from BBC news in 2010 when Next were found to be breaking the distance selling rules and not allowing a refund for delivery charges on returns. I checked the Next website and they do now offer a refund on delivery charges. My question is how can other places still be saying they will not refund delivery charges on returns?
https://www.moneysavingexpert.com/news/2016/03/revealed-13-major-stores-web-return-rights-are-wrong/
Revealed: 13 major stores' web return rights are WRONG Store-by-store: how retailers are getting it wrong ... "Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase." ... "If a full refund including original delivery costs is required then the entire order needs to ...
https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
Refunding the cost of delivery. The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost. Exemptions. There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
https://www.gov.uk/online-and-distance-selling-for-businesses
You must provide certain information if you’re selling goods or services through digital TV, by mail order or by phone or text message. This is called distance selling. If you don’t follow the ...
https://whatconsumer.co.uk/returns-and-refunds/
This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back.
https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling
As well as the rules for distance selling, there are extra rules for selling online. Follow the VAT rules and reporting rules if you’re selling in EU countries. get the customer to confirm ...
https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales
This guidance is for England, Scotland & Wales. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to contracts made both on and away from business premises, as well as contracts made 'at a distance'; there are …
https://www.unlockthelaw.co.uk/distance-selling-regulations.html
Distance Selling Regulations seek to protect consumers when they buy goods at a distance from the supplier, such as online purchases. A buyer has the right to withdraw, free of charge, within 14 working days. Sellers have a 30-day period to deliver the product. Goods purchased at a distance are held to the same standards as those purchased in ...
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