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https://www.idea.int/sites/default/files/publications/democracy-and-service-delivery.pdf
Democracy and Service Delivery 7 • Engaging with possible national and regional strategies and policy research that help to overcome service delivery challenges, and the role of different stakeholders in this process. This report provides a broad summary of the inputs from the various panellists as well as the ensuing discussions with participants.
https://sarpn.org/documents/d0002962/Politics_SD_EGDI_2007.pdf
vision of service delivery is a deeply political matter, much beyond resources and institutional engineering. From that starting point, the Expert Group on Development Issues, EGDI, at the Swedish Ministry for Foreign Affairs, invited researchers and practitioners to a …
http://www.hsrc.ac.za/en/departments/democracy-governance-and-service-delivery
Service delivery The Constitution mandates government to progressively deliver services as guided by state policies and within the limits of available resources. Levels of service delivery discontent relate to patterns of inequality and poverty in our society.
https://www.democraticaudit.com/2018/10/25/audit2018-how-democratic-and-effective-are-the-uks-civil-service-and-public-services-management-systems/
Public service delivery disasters We noted (in our Audit of the core executive) that the UK polity has a big problem with recurring policy fiascos , mistakes made at …
http://umdcipe.org/conferences/Moscow/papers/Citizen_Participation_in_the_Local_Public_Service_Provision_and_Quality_Improvement.pdf
public service" idea, which is based on the concepts of democracy, citizen and citizen participation as an essential precondition for democratic governance. These conveyed two distinct concepts are named government and governance, which are interrelated in the local public service delivery and quality improvement processes.File Size: 153KB
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
public service delivery within the local South African context. The investigation focused on one of the governments primary service delivery programmes – social grants. The analysis of findings suggest that e-government in South Africa is not aligned to the service delivery philosophy, Batho Pele, and …
https://www.ebrd.com/downloads/research/surveys/LiTS2ed.pdf
satisfaction with public service delivery. Conceptual framework There is a growing recognition among policy-makers and providers that measuring inputs and outputs alone is not enough to understand how service delivery works in practice. Rather, the traditions and institutions under which authorityFile Size: 727KB
https://www.idea.int/our-work/what-we-do/democratic-accountability
Democratic Accountability for Development. Democratic accountability offers citizens and their representatives the means to voice concerns, demand explanations about, and, if need be, impose consequences for the performance of elected officials, and officials of public or private service providers.
http://uir.unisa.ac.za/bitstream/handle/10500/19213/thesis_Helao_t.pdf?sequence=1&isAllowed=y
good governance practices improve public service performance and ultimately enhances service delivery. Furthermore, the study noted that the delivery of basic services such as potable water, health, education, electricity and proper road communication can augment the living standard of the people. Various public service reforms undertaken by ...
http://www.dpsa.gov.za/dpsa2g/documents/cdw/2014/citizenengagement.pdf
The basis of the Constitution (1996), and other policies such as the Reconstruction and Development Programme (1994), and the White Paper on the Transformation of the Public Service (1997), is the development of the potential of each individual citizen for self reliance and sustainability as a priority.File Size: 1MB
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