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https://www.entrepreneur.com/article/269711
Jan 18, 2016 · 12 ways to deliver excellent customer service 1) Be Passionate to deliver excellent Customer Service. 2) Treat your Team Members the way you want them to treat your Customers. 3) Greet the Customers with Smile & Energy. 4) Intonate and have a Pleasing Voice & Body Language. 5) Always Listen to ...Author: Keshav Sridhar
https://bizfluent.com/about-5437915-quality-customer-service-important.html
Fifty years ago, customer service was a matter of phone, letters and in-person conversations. Now, it often involves email, text, social media and your website as well. Customer service quality should be consistently good no matter how customers connect with you.
https://www.icmi.com/resources/2016/defining-quality-in-customer-service
Accordingly, we can define service quality as “The customer’s perception of how well our service meets his or her expectations.” Both the services we deliver and the expectations we help to create are important aspects of quality.
https://www.talkdesk.com/blog/5-customer-service-behaviors-associated-with-high-service-quality/
Jan 11, 2013 · Companies must therefore encourage and enhance service quality practices in order to increase customer satisfaction, long term survival and profitability. When focusing on improving service quality, the behavior of the agent is the most obvious target for change. Agent attitude, behavior and delivery of service all significantly affect a customer’s perception of service quality. Consequently there is both inter- and intra-agent variability in the delivery of service.
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