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https://www.aim-group.org.uk/clientfiles/files/units/aim_units/Delivery-of-Effective-Customer-Service-L2-CV6.pdf
Perspectives on the delivery of customer service should be gained through engaging with customers, employers and employees, rather than through a purely theoretical context, is key.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
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