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https://www.dca.ga.gov/local-government-assistance/planning/intergovernmental-coordination/service-delivery-strategies-sds
The Service Delivery Strategy process gives local governments and authorities the opportunity to reach agreement on the delivery of services in an effective and cost-efficient manner to Georgia's citizens. The intent of the Act is: To provide a flexible framework for local governments and authorities to agree on service delivery arrangements.
https://www.gacities.com/Resources/GMA-Handbooks-Publications/Handbook-for-Georgia-Mayors-and-Councilmembers/Part-Three-MANAGEMENT-of-MUNICIPAL-GOVERNMENT/Service-Delivery-Strategy.aspx
1) The strategy shall promote the delivery of local government services in the most efficient, effective, and responsive manner. The strategy shall identify steps which will be taken to remediate or avoid overlapping and unnecessary competition and duplication of service delivery and shall identify the time frame in which such steps shall be taken.
https://open.canada.ca/en/content/service-strategy-overview
The Government of Canada’s vision is to delivery responsive, accurate and efficient services. The strategy focuses on three anticipated results: Client-driven design and delivery, across all channels. Services are designed and delivered in a way that put client needs first.
https://open.canada.ca/en/content/government-canada-service-strategy
Welcome to the Government of Canada's Service Strategy hub! Here you can learn about the work Canada is doing to improve government service delivery. Our guiding principles are: Client-driven Design and Delivery; Easy Online Services; and Seamless Delivery.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
service delivery models. If they are to realise the desired benefits, these models must be based on meeting customer needs more efficiently and more effectively. This means keeping the customer’s needs at the core of every decision, from strategy formulation and design through to execution. Government process re-engineering is often
https://www.oshawa.ca/city-hall/resources/customerservicestrategy.pdf
Strategies and tactics that worked in the past are less effective and require more effort to execute. In an era where service has become a defining factor for customers, organizations of all types struggle to find the unique balance between delivery of a service, the cost of the delivery and customer expectations.File Size: 1MB
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
The main strategies to improve service delivery were found to be increasing citizen participation in the affairs of the local authority and partnership with the community in service delivery, flexible response to service user complaints, offering value for money and ensuring...
https://www.canada.ca/en/employment-social-development/corporate/reports/2016-renewal-progress/collaboration/service-strategy.html
Employment and Social Development Canada’s Service Strategy Overview. Service delivery in the Government of Canada. Each day, the Government of Canada interacts with millions of Canadians by delivering services that play important roles in their lives. They expect high-quality, easy-to-access, simple and secure services that are responsive to ...
https://barnsleymbc.moderngov.co.uk/documents/s3531/Customer%20Services%20Strategy%20Appendix%201.pdf
and it’s important that our customer service strategy includes methods of contact that they’re familiar with such as social media and mobile phone apps. We’ll also ensure that our website content is accessible. Reducing council resources – the need for us to . provide high quality customer service does not go away as our funding reduces.File Size: 1MB
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