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https://www.linkedin.com/pulse/role-delivery-excellence-shyam-singhal
Sep 04, 2015 · Nearly every organization has “Delivery Excellence” function, in one form or the other. The similarity across most of these organizations’ is in form structure and implementation of this ...
https://www.pmi.org/learning/library/achieving-delivery-excellence-global-program-6909
The delivery manager could add all the delivery related details there and so on. All the necessary documents related to that scenario could be uploaded and stored for all to access at any time in the project history. Without the “Wiki,” maintaining this kind of information would have been a very cumbersome and slow task.
https://en.wikipedia.org/wiki/Service_Excellence_Awards
The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations (Customer Services) or public organisations (Public Service). The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. The Australian Service Excellence Awards started 14 ...
https://www.slideshare.net/peter2pmp/tools-techniques-to-achieve-delivery-excellence-share
Apr 01, 2011 · Tools and Techniques for Delivery Excellence 1. TOOLS & TECHNIQUES TO ACHIEVEDELIVERY EXCELLENCE D John Peter PMP 2. NOTE• The views and opinions expressed in this document are the personal views of the author.•
https://en.wikipedia.org/wiki/Customer_Service_Excellence
History. The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the …
https://en.wikipedia.org/wiki/Lean_services
Lean services is the application of lean manufacturing production methods in the service industry (and related method adaptations). Lean services have among others been applied to US health care providers and the UK HMRC.
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