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https://www.amazon.com/Service-Operations-Management-Strategy-Delivery/dp/0131499157
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery.5/5(1)
https://www.strategy-business.com/article/00072
May 02, 2011 · Service strategy success always comes down to execution. As service operations leaders approach the quality and cost challenge, they should pay particular attention to the first two drivers: product and process design and service-level labor requirements.
https://www.abebooks.com/9780131499157/Service-Operations-Management-Strategy-Design-0131499157/plp
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery.4.6/5(5)
https://blog.masterofproject.com/itil-service-design/
Dec 17, 2019 · The ITIL Service Lifecycle consists of five stages: Service Strategy, ITIL Service Design, Service Transition Service Operation and Continual Service Improvement.All of these are interlinked and without any one of these steps, a service can not be effectively developed and managed.
https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
– The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design., – Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service concepts, and on the design characteristics of the corresponding four service delivery systems.Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://www.universalclass.com/articles/business/strategies-in-operations-management.htm
The operations manager who can design a system to do so in all three regards is a formidable one. Strategic OM Decisions. These three concepts come into play as operations managers make good decisions in the seven major functional areas of operations management, otherwise known as operations decisions. Product and Service Management.
https://www.mckinsey.com/business-functions/operations/how-we-help-clients/service-operations
The Service Operations Practice scrutinizes the day-to-day operations in retail outlets, branches, distributed service networks, back offices, and other functions to determine the delivery options that best serve the business strategy. We go beyond physical system design to address management infrastructure and employees’ attitudes and behavior, thereby ensuring the client’s ability to ...
https://www.bmc.com/blogs/itil-service-strategy/
New for 2019: Access the ITIL 4 Guide on BMC Blogs ›. What is ITIL service strategy? ITIL Service Strategy helps organizations understand the merits of using a market-driven approach. The process helps organizations deliver and support services and products that their customers need by encouraging a practice of service management for managing IT services.
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