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https://www.dpme.gov.za/publications/Outcomes%20Delivery%20Agreements/Outcome%2012%20Public%20Service.pdf
This Delivery Agreement is a sum total of commitments made by key government departments in all spheres to ensure that government is working together to improve on service delivery …File Size: 1MB
https://www.insidehighered.com/advice/2017/05/18/presidential-contracts-are-becoming-more-complex-and-corporate-essay
May 18, 2017 · Employment agreements for presidents are becoming increasingly complex and bear little resemblance to the typical appointment letters for faculty leaders or other senior administrators, write James Presidential contracts are becoming more complex and corporate (essay)
https://www.dpme.gov.za/publications/Outcomes%20Delivery%20Agreements/Outcome%2004%20Employment.pdf
The delivery agreement provides detail to the outputs, targets, indicators and key activities to achieve outcome 4, identifies required inputs and clarifies the roles and responsibilities of the various delivery partners. It spells out who will do what, by when and with what resources. The outcomes apply to the whole of government and are long term.
https://www.iol.co.za/news/politics/service-delivery-agreements-signed-682476
Speaking at a press conference, Chabane said the delivery agreements followed the signing of performance agreements between President Jacob Zuma and his ministers in April this year. Zuma announced the performance contracts in his state of the nation address in February.
https://www.gov.za/sites/www.gov.za/files/DeliveryAgreement-Outcome5.pdf
This delivery agreement provides the detailed outputs, targets, indicators and key activities to achieve Outcome 5.1, identifies the required inputs and clarifies the roles and responsibilities of the various delivery partners. It spells out who will do what, by when and with what resources.
https://pmg.org.za/committee-meeting/11801/
Aug 09, 2010 · Cooperative Governance and Traditional Affairs COGTA on Outcome 9: Service Delivery Agreement, Draft Regulations on the Participation of Municipal Staff as Candidates for National, Provincial and Municipal Elections, Funding Model for Ward Committee Members: briefing
http://www.polity.org.za/article/service-delivery-agreements-signed-chabane-2010-09-29
Speaking at a press conference, Chabane said that the delivery agreements followed the signing of performance agreements between President Jacob Zuma and his ministers in April this year.
https://www.gov.za/issues/outcomes-approach
The President signs performance agreements with all Cabinet Ministers. In these performance agreements, Ministers establish an Implementation Forum for each of the outcomes. In each implementation forum Ministers and all other parties responsible for delivering on an outcome, develop a Delivery Agreement.
https://www.justice.gov.za/VC/events/2012natconf/paper_pres.pdf
A Delivery Agreements is a charter between all the key stakeholders who need to work together to achieve the outcome. Performance Agreements between President and outcome coordinating Ministers requested them to work with other key stakeholders to develop
http://www.dpsa.gov.za/dpsa2g/documents/misc/MPSA_PA_07_2011.pdf
Output 1: Service delivery quality and access. Service-user satisfaction Satisfaction surveys of public services is an important way to assess if we are improving. The current satisfaction level of 58% is targeted for improvement to 75% by 2014.
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