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https://bizfluent.com/facts-6796439-definition-customer-service-standards.html
Customer service standards are a set of policies and expectations that have been created and adopted by a company. The standards cover all the points of …
https://www.usaidassist.org/sites/assist/files/ethiopia-ovc-quality-standards-feb2010.pdf
Definition of Standard Service Delivery Guidelines OVC services may be broadly defined as interventions that address the need to improve health, wellbeing and development of OVC. OVC service providers have a responsibility to assess, refer and potentially follow-up on cases that cannot be managed at community levels.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result.
http://www.dpsa.gov.za/dpsa2g/documents/tenders/DPSA002_2015/TOOLKIT%20ON%20SERVICE%20STANDARDS%20march%202013.pdf
Definition and types of Service Standards. A standard is a “basis of measurement” and “a definite level of excellence”. A Departmental service standard is something desired (by the Department and citizens) and achievable. A ‘Norm’, on the other hand, is defined as a …
https://study.com/academy/lesson/restaurant-service-standards-etiquette-training.html
Service Standards. Service standards help to establish interactions between a customer and the business they're patronizing. In a restaurant, customers expect a level of promptness, friendliness, and exceptional service to their needs that matches their expectations of how they want to be attended to.
https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25750
Service standards are distinct from service pledges. Specifically, a service pledge is a public commitment to a basic code of conduct and generally consists of a qualitative statement expressed within values and principles.
http://www.psc.gov.za/documents/2005/evaluation_service_standards.pdf
implement service standards and then to monitor performance against these standards and use the standards in managing client expectations as a means to improving client satisfaction. The service standards have to be communicated to people so that they are aware of what level of service they can expect from departments.
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