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https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
What Is Service Delivery? Credit: Tetra Images/Getty Images Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result.
https://en.wikipedia.org/wiki/Service_chain_optimization
Service chain optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations. In this regard, profitability of a service organization is measured by the revenue generated from service demand (in the form of service work orders being carried out), and by the costs due to ...
http://www.dpsa.gov.za/dpsa2g/documents/networks/bpm2011/10.pdf
Problem statement Departments do not understand the value chain regarding the setting and improvement of service standards. Service delivery planning is being conducted outside a national set framework and methodology This vacuum has the effect that service delivery planning practices are not shared and compared
https://www.nao.org.uk/report/delivering-efficiently-strengthening-the-links-in-public-service-delivery-chains/
National Audit Office report: Delivering Efficiently – Strengthening the links in public service delivery chains Delivering Efficiently – Strengthening the links in public service delivery chains “Providing local public services, which offer value for money and are tailored to the needs of different communities, is an immensely complex task.
https://www.forbes.com/sites/paulmartyn/2016/03/01/supply-chain-as-a-service-innovative-delivery-models-accelerate-benefits-realization/
Mar 01, 2016 · SDI is feeding that hunger via a comprehensiveMRO/Supply Chain-as-a-Service model. It is delivering ROIs of 200%-300% to some of the world’s largest and …Author: Paul Martyn
https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing.
http://ulspace.ul.ac.za/bitstream/handle/10386/704/tshamaano_vl_2012.pdf?sequence=1&isAllowed=y
the poor service delivery by government institutions. Service providers who have been awarded tenders to provide required services, usually end up not completing their projects but still paid.There are various challenges facing supply chain management on service delivery, namely,
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