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https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
There are 5 components to a service delivery strategy: service level management. financial management of the IT services. capacity management. availability management. IT …
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
As a member of management, the service delivery manager is part of the senior level consulting staff. He must be able to manage several teams and is responsible for high complexity and ambiguity. Another role of the service delivery manager is to maintain efficiency and costs in the service department.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Service Level Management. Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances. At the interface …
https://it.toolbox.com/blogs/deliverydr/what-is-delivery-management-070606
Delivery Management is a much broader scale of project management. It is the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve what a client expects to receive.
https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management
IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering and obtaining value , where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks.
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