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http://www.businessdictionary.com/definition/service-quality.html
service quality: An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.
https://www.answers.com/Q/What_is_quality_service_delivery
May 14, 2008 · one is quality of the service and the other is quality of the product. Product quality usually includes features, performance, defects etc. Service quality includes delivery time, knowledge of ...
https://www.ukessays.com/essays/marketing/definition-of-service-quality-marketing-essay.php
1.2 Definition of Service Quality. Philip Kotler (1997) defined service as ‘an action or an activity which can be offered by a party to another party, which is basically intangible and can not affect any ownership.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Throughout the service delivery process of ITIL, service providers work to clearly define the content of services, clearly define the roles and responsibilities of the customers and users, clearly define the roles and responsibilities of the service providers and set service …
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