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https://dictionary.cambridge.org/dictionary/english/service-delivery
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https://www.vng-international.nl/wp-content/uploads/2015/06/E-Service_Delivery.pdf
This publication, “E-Service delivery, a manual for delivering E-services as a local government in the digital information society”, has the objective of offering a practical and useful instrument to local governments which are willing to deliver their services by making use of the digital infrastructure.
https://www.definitions.net/definition/e-services
It seems compelling to adopt Rowley approach who defines e-services as: “…deeds, efforts or performances whose delivery is mediated by information technology. Such e-service includes the service element of e-tailing, customer support, and service delivery”.
https://www.sciencedirect.com/science/article/pii/S2212567116302829
E-service definitions Electronic service, short as e-service, is a general term that refers to services over the information – communication technologies. The term e-service has many applications and can be found in many disciplines.Author: Terezia Kvasnicova, Iveta Kremenova, Juraj Fabus
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
What Is Service Delivery? Credit: Tetra Images/Getty Images Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result.
https://www.ids.ac.uk/download.php?file=files/dmfile/IETAAnnex1ServicedeliveryJoshiFinal28Oct2010.pdf
Moreover, accountability for service delivery can be demanded from a range of stakeholders: of politicians (e.g. not adopting appropriate policies); or of public officials (not delivering according to rules or entitlements, not monitoring providers for appropriate service levels); or of providersFile Size: 660KB
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks. Services are designed, deployed, delivered, improved,...
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