Customer Service Apprenticeship Guided Learning Hours

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Customer Service qualifications and training courses ...

    https://www.cityandguilds.com/qualifications-and-apprenticeships/business-skills/customer-service-and-contact-centre/4430-customer-service
    The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship. ... Guided Learning Hours: 153 - 173 This is the average contact time a centre would typically commit; Total ...

What qualifies as Guided Learning ... - BCS Customer Service

    https://bcscustomerservice.zendesk.com/hc/en-us/articles/212680669-What-qualifies-as-Guided-Learning-Hours-GLH-
    Guided learning hours are the time a learner spends being taught or instructed by – or otherwise participating in education or training under the immediate guidance or supervision of – a lecturer, supervisor, tutor or other appropriate provider of education or training. This includes guidance or supervision time: (A) with the simultaneous ...

Customer Service qualifications and training courses ...

    https://www.cityandguilds.com/qualifications-and-apprenticeships/business-skills/customer-service-and-contact-centre/5530-customer-service
    The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. ... Guided Learning Hours: 245 - 305 This is the average contact time a centre would typically commit; Total Qualification Time: 450 ...

Customer Service Apprenticeships | Alliance Learning

    https://www.alliancelearning.com/page/customer-service-level-2
    1. Apprenticeship Certificate in Customer Service Practitioner - Level 2. This certificate is nationally recognised and will be gained through on the job training and the assessment of this which includes written assignments, observations in the workplace, witness testimonies, work product , guided discussions and personal statements.

Highfield Qualifications

    https://www.highfieldqualifications.com/apprenticeships/customer-service/level-3-diploma-service-skills
    The qualification is 250 Guided Learning Hours and the Total Qualification Time is 420 hours. This qualification is assessed by a portfolio of evidence. Highfield Products provides some fantastic training materials that we think your learners will love when taking this qualification. Simply visit customer service specialist apprenti-kit for ...

Customer service practitioner / Institute for ...

    https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner/
    Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Level. This apprenticeship standard is set at Level 2. Review. The apprenticeship should be reviewed after a maximum of 3 years.

Specification Customer Service Practitioners - Edexcel

    https://qualifications.pearson.com/content/dam/pdf/BTEC-Specialist-Qualifications/customer-service-practitioners/2019/specification-and-sample-assessment/specification-customer-service-practitioners.pdf
    Guided learning hours (GLH) 219 Assessment Internal assessment. Grading information The qualification and units are at a Pass grade. ... the off-the-job training and development of learners on the Customer Service Practitioner Apprenticeship programme. The qualification will help learners to

Guided-Learning-Hours - LanguageCert

    https://www.languagecert.org/en/guided-learning-hours
    Guided Learning Hours. ‘Guided Learning Hours’ are the number hours of learning required for each CEFR level under the immediate guidance or supervision of a lecturer, supervisor, tutor or another appropriate provider of education or training. LanguageCert International ESOL exams are mapped to the CEFR and can therefore be assigned ...

Specification of apprenticeship standards for England

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/734414/Specification_of_apprenticeship_standards_for_England.pdf
    On-the-Job Training and Off-the-Job Training 22 Guided Learning Hours (GLH) 22 Exceptions to the English and Maths Regular Minimum Requirements for People with Special Educational Needs, Learning Difficulties or Disabilities 23 Higher Apprenticeship Framework 25. 3 . Summary

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