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https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/will-innovation-finally-add-up-for-consumer-goods-companies
Aug 11, 2020 · In response to the damage and overnight transformations due to COVID-19, multiple consumer companies have recently announced cutbacks in their innovation pipeline. These announcements may signal a new era for the consumer packaged goods (CPG) sector, one in which the innovation agenda can escape the endless line extensions of the past several years.Estimated Reading Time: 9 mins
https://www.ameyo.com/blog/innovative-customer-service-ideas
Nov 02, 2017 · Be Available 24 Hours a Day, 7 Days of the Week; Automate 20% of All Customer Service Queries 80% of the Time; Aim to Please your Customers; Provide Quick Responses “82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience.” – LivePersonEstimated Reading Time: 7 mins
https://www2.deloitte.com/ca/en/pages/consumer-business/articles/consumer-driven-innovation.html
Balance old and new. Customer-driven innovation offers companies a valuable new means to develop fresh ideas for products, services and ways of doing business. Yet they shouldn’t discount the value and importance of more traditional methods. In our view, a balanced approach is a better option.
https://www.publicissapient.de/insights/innovation-in-the-consumer-products-industry
Early beginnings. Consumer products have been a staple of society for hundreds of years. When global trade first took root in the early 1600s, people across the world were suddenly able to access goods they couldn’t before, giving rise to new trends in fashion, luxury and food that influenced the beginnings of modern culture.
https://www.ideaconnection.com/inventions/consumer-products-9.html
The consumer will be able to use this sign insert for home that are for sale or when they go on vacation. Manual or Temperature Controlled ON/OFF Switch with Built-in Socket This invention relates to innovation in design, operation and manufacture of all types of ON/OFF switch and …
https://www.fastcompany.com/90442760/the-10-most-important-product-innovations-of-2019
Dec 26, 2019 · The 10 most important product innovations of 2019. Video games. Augmented reality. Plastic shoes. And headphones made of microorganisms. We live in the software age. But hardware isn’t dead yet ...
https://www2.deloitte.com/us/en/insights/industry/retail-distribution/the-consumer-is-changing.html
May 29, 2019 · The consumer is changing because the environment around them is evolving. If retailers and consumer product companies want to cater effectively to changing consumer needs and identify new pockets of opportunity, it is imperative for them to understand the demographic, economic, and competitive milieu that the consumer is reacting to.
https://consumergoods.com/top-100-consumer-goods-companies-2019
Dec 01, 2019 · BAT also named Paul Lageweg to director, new categories (reporting to Wheaton to drive growth, innovation, brand building and consumer insights for reduced-risk products). In April 2019, Jack Bowles replaced Durante at the top; controversy over the future of …
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