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https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/will-innovation-finally-add-up-for-consumer-goods-companies
In response to the damage and overnight transformations due to COVID-19, multiple consumer companies have recently announced cutbacks in their innovation pipeline. These announcements may signal a new era for the consumer packaged goods (CPG) sector, one in which the innovation agenda can escape the endless line extensions of the past several years.
https://www.bain.com/insights/innovation-in-consumer-goods-heroes-to-the-rescue/
Innovation in Consumer Goods: Heroes to the Rescue. en. Consumer goods companies need an innovation in innovation. The largest companies invest an average of $1.4 billion in research and development each year to bring new products to market, or typically 2%–3% of their net sales. When they factor in costs beyond R&D, however, such as ...
https://www.ameyo.com/blog/innovative-customer-service-ideas
Be Available 24 Hours a Day, 7 Days of the Week; Automate 20% of All Customer Service Queries 80% of the Time; Aim to Please your Customers; Provide Quick Responses “82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience.” – LivePerson
https://www2.deloitte.com/us/en/pages/consumer-business/articles/deep-dive-consumer-product-innovation.html
Improved consumer brand perception: Leaders develop and launch products that are more valued by consumers, compared to “easily replaceable” products of the average consumer products company in our study. 3. 1 Leaders are defined as the top 30 percent of companies with the highest innovation scores based on findings from Deloitte’s ...
https://www.entrepreneur.com/article/235945
Blue Buffalo. Image credit: Blue Buffalo. Why? For setting a new standard in healthy dog and cat …
https://news.yahoo.com/most-innovative-consumer-products-2020-154043646.html
October 6, 2020, 8:40 AM. The world’s largest consumer-voted award for product innovation, has changed the game of shopping by awarding brand recognition to the products that deserve it. Our goal is to create a safe and engaging place …
https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/digital-innovation-in-consumer-goods-manufacturing
Consumer-goods companies have been at the forefront of digital innovation in commercial areas such as marketing and sales. Supply chain and operations have been less of a focus for their digital efforts, but recently, leading consumer-goods companies have started to explore the use of digital solutions in manufacturing processes.
https://www.forbes.com/sites/blakemorgan/2019/10/21/20-fresh-examples-of-customer-experience-innovation/
To stay ahead of the competition, companies need to constantly be finding new ways to serve customers and enhance the customer experience. These 20 …
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