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https://www.pocketmobile.se/how-to-measure-customer-satisfaction-during-service-delivery/
May 23, 2019 · According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
https://www.emerald.com/insight/content/doi/10.1108/03090569410062005/full/html
Customer Satisfaction during the Service Delivery Process. Abstract. Prior studies of how service quality evolves during the service delivery process have used aggregate case data in retrospect or have not obtained objective measures of the actual dimensions of the service …Author: Peter J. Danaher, Jan Mattsson
https://www.iiste.org/Journals/index.php/EJBM/article/viewFile/10529/10720
The study revealed that service delivery is significant to customer satisfaction customer delight. Further findings in the study also revealed that there is a positive correlation between service delivery and satisfaction, and
https://eduprojecttopics.com/product/service-delivery-and-customer-satisfaction-in-transport-business/
The study of customer’s satisfaction in relation to transport businesses is base on the conviction that the customers (passengers) in any service system are the only true judge of the service worth. In many cases, it is easier to access in quantitative terms business operators than in qualitative terms.
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