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https://www.lynda.com/Business-tutorials/Customer-expectations-service-delivery/5019793/2218752-4.html
In this video, learn the 10 overarching expectations customers have of service interactions, as well as expectations for tangibles when service is delivered in person Also, learn the key reasons that customer expectations evolve and change, and their role in shaping quality standards.
https://www.lynda.com/Business-Skills-tutorials/Customer-expectations-service-delivery/518755/562175-4.html
Customer expectations of service delivery. Learn about the key reason that customer expectations evolve and change. Identify the 10 overarching expectations customers have of service interactions, as well as expectations for tangibles when service is delivered in person.
https://www.linkedin.com/learning/quality-standards-in-customer-service/customer-expectations-of-service-delivery
Dec 12, 2016 · Brad Cleveland is a globally-known customer strategy, management, and omnichannel services expert. A sought-after consultant and speaker, Brad has worked in 45 states and over 60 countries, and his clients have included many of today's service leaders—Apple, American Express, USAA, Google,...
https://sloanreview.mit.edu/article/understanding-customer-expectations-of-service/
Apr 15, 1991 · Understanding customer expectations is a prerequisite for delivering superior service; customers compare perceptions with expectations when judging a firm’s service. 1 However, the nature of customer service expectations and how they are formed has remained ambiguous.
https://www.salesforce.com/research/customer-expectations/
By definition, customer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company. Historically, customers have expected basics like quality service and fair pricing — but modern customers have much higher expectations,...
https://simplicable.com/new/customer-expectations
Jan 26, 2017 · Customer expectations are the base assumptions that customers make about your brand, services and products. When expectations aren't met for one reason or another customers may be either positively or negatively surprised. The following are illustrative examples.
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