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https://ottomotors.com/blog/on-time-delivery-manufacturing
Sep 21, 2017 · Measuring On-Time Delivery (OTD) Different organizations measure on-time delivery in different ways. In basic terms, OTD is a calculation of the amount of shipments delivered on time to the customer in relation to the total number of orders shipped. If the number is below the benchmark, it likely means there are deeper issues that need addressed.
https://wiki.scn.sap.com/wiki/display/KPI/Delivery+Performance+to+Customer+-+by+Quantity
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https://en.wikipedia.org/wiki/Delivery_Performance
Delivery performance (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customers demand to the wish date. Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished: . Type of measurement: volume (V)/singular(S) Type of view: on time (T)/ delivery (D)
https://www.business2community.com/customer-experience/the-real-definition-of-on-time-delivery-and-three-ways-to-keep-up-0483726
The Real Definition of On-Time Delivery and Three Ways to Keep Up ... so on-time delivery standards continue to get tougher all the time. What your customer today thinks of on-time delivery is not ...
http://blog.optimumdesign.com/the-3-keys-to-customer-satisfaction
Customers require dependable on-time delivery from their suppliers, and both early and late deliveries can be disruptive for the supply chain. Diva-Portal’s survey on delivery performance and customer satisfaction found that 97% of customers felt that on-time delivery was important or very important to their overall satisfaction. #3 ...
https://www.nchannel.com/blog/ecommerce-delivery/
84% of consumers say that they won’t return to a brand after just one poor delivery experience. All it takes is one mistakes to erode your brand image and customer loyalty. These mistakes add up and affect your bottom line too. If there’s one business area to focus on next, consider making it your eCommerce delivery strategy. Statistics ...
https://www.inboundlogistics.com/cms/article/measuring-customer-service-the-up-and-coming-kpi/
Dec 19, 2012 · Many providers cite standard key performance indicators (KPIs) such as on-time delivery and order fill rate as proof of their customer service prowess. Others, however, insist customer service falls into its own category, and deserves its own standards of measurement.
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