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https://www.researchgate.net/publication/215915404_Customer_Contributions_and_Roles_in_Service_Delivery
In the paper "customer contribution and roles in service delivery", Bitner et al. (1997) discussed the customer"s competitive role to the service organization, as where a customer decides to ...
http://paulallen.ca/documents/2014/06/customer-contributions-and-roles-in-service-delivery.pdf/
Customer contributions and roles 193 Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University, Tempe, Arizona, USA William T. Faranda University of Virginia, Charlottesville, Virginia, USA Amy R. Hubbert University of Nebraska-Omaha, Omaha, USA Valarie A. Zeithaml University of North Carolina, North Carolina ...
https://www.emerald.com/insight/content/doi/10.1108/09564239710185398/full/html
Focuses on the roles of customers in creating quality and productivity in service experiences. Presents two conceptual frameworks to aid managerial understanding and focus research efforts on customer participation. The first framework captures levels of customer participation across different types of services. The second discusses three major roles of customers in the service delivery process.Author: Mary Jo Bitner, William T. Faranda, Amy R. Hubbert, Valarie A. Zeithaml
https://www.projectguru.in/role-of-customers-in-service-delivery/
Importance of customers in service delivery. Customer participation at some level is inevitable in service delivery. Services are actions or performances, typically produced and consumed simultaneously. In many situations employees, customers and even others in the service environment interact to produce the ultimate service outcome.
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https://cdr.lib.unc.edu/concern/articles/3484zk003
The first framework captures levels of customer participation across different types of services. The second discusses three major roles of customers in the service delivery process. Two examples of the concepts are presented ā one in a weight loss context and the other in a mammography screening setting.Author: Mary Jo Bitner, William T. Faranda, Amy R. Hubbert, Valarie A. Zeithaml
https://www.deepdyve.com/lp/emerald-publishing/customer-contributions-and-roles-in-service-delivery-Lpgt9ybK2d
Read "Customer contributions and roles in service delivery, International Journal of Service Industry Management" on DeepDyve, the largest online rental service for scholarly research with thousands of academic publications available at your fingertips.
https://asu.pure.elsevier.com/en/publications/customer-contributions-and-roles-in-service-delivery
TY - JOUR. T1 - Customer contributions and roles in service delivery. AU - Bitner, M J. AU - Faranda, William T. AU - Hubbert, Amy R. AU - Zeithaml, Valarie A.Author: Mary Jo Bitner, William T. Faranda, Amy R. Hubbert, Valarie A. Zeithaml
https://www.slideshare.net/RbkAsr/customers-roles-in-service-delivery-9644952
Oct 11, 2011 · Chapter 12 Customersā Roles in Service Delivery The Importance of Customers in Service Delivery Customersā Roles Self-Service TechnologiesāThe Ultimate in Custā¦ Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
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