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https://core.ac.uk/download/pdf/2783223.pdf
determinant of customer loyalty. Specifically, the research studies the impact of operations performance on customer loyalty in one area of industrial services, the telecommunications service industry. In this paper, it has been argued that poor operations performance of service delivery negatively affects customer loyalty. This research
https://www.decisionanalyst.com/whitepapers/customersatisfaction/
Improving Customer Satisfaction and Loyalty with Time-Series Cross-Sectional Models by John Colias, Ph.D., Beth Horn, Ph.D., and Ellen Wilkshire. Customer satisfaction and loyalty surveys typically track brand perceptions both overall and with respect to specific performance areas.
http://online.sfsu.edu/hussain/mktg649/ch04.pdf
Chapter 4 Creating Customer Value, Satisfaction, and Loyalty 4-1 Chapter Questions yHow can companies deliver customer value, satisfaction, and loyalty? yWhat is the lifetime value of a customer, and why is it important to marketers? yHow can companies cultivate strong customer relationships?
https://www.cbsnews.com/news/improving-customer-loyalty/
Oct 10, 2007 · With industry consolidation, increasing competition, and changes in the marketplace, you need to work harder than ever to maintain a strong customer base. Improving customer loyalty is an ...
https://ottomotors.com/blog/on-time-delivery-manufacturing
Sep 21, 2017 · Measuring On-Time Delivery (OTD) Different organizations measure on-time delivery in different ways. In basic terms, OTD is a calculation of the amount of shipments delivered on time to the customer in relation to the total number of orders shipped. If the number is below the benchmark, it likely means there are deeper issues that need addressed.
https://hyken.com/customer-experience-2/customer-service-strategy-deliver-value-time/
Amazing Customer Service. I don’t know very many people who enjoy waiting on anything. It’s not that everyone is impatient. It’s just frustrating to have to waste time standing in line, being put on hold, or waiting for a response from anyone.
https://www.ml.cmu.edu/research/dap-papers/altintas_kdd_project.pdf
Using Customers’ Reported Forecasts to Predict ... Why do customers provide poor forecast performance? ... In our analysis, we model the demand function as a time-series process. The customer submits his final forecast after considering the cost of overestimation and underestimation.File Size: 1MB
https://www.appneta.com/blog/customer-loyalty-the-result-of-customers-apm-success/
Customer Loyalty: The result of customers’ APM success ... In a recent article in TechRepublic entitled, “Customer loyalty: why application performance management is a CIO concern,” the author, Brian Taylor provides the highlights of an interview with James Harvey, the general manager of application performance management at CA ...
https://www.researchgate.net/publication/216049722_The_Impact_of_Operations_Performance_on_Customer_Loyalty
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https://www.business2community.com/loyalty-marketing/measure-roi-customer-loyalty-marketing-5-key-metrics-0958203
Today’s customer loyalty marketing platforms make it easy to measure the ROI of a loyal customer. Instead of relying on coins or paper punch cards, digital platforms do all of the heavy lifting.
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