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https://asq.org/quality-press/display-item?item=H1490
The third edition of Complex Service Delivery Processes is designed for people in the professional, semi-professional and technical service industries. Learn how to improve complex service delivery today! Discounts available for members!
https://asq.org/quality-press/display-item?item=E1402
Complex Service Delivery Processes; Complex Service Delivery Processes Strategy to Operations, Second Edition Jean Harvey. PDF, 464 pages, Published 2010. ... For further discussion, video, and articles on improving complex service delivery, be sure to visit the author's supporting website.
https://www.amazon.com/Complex-Service-Delivery-Processes-Third-ebook/product-reviews/B018H83J3Q
Find helpful customer reviews and review ratings for Complex Service Delivery Processes, Third Edition: Strategy to Operations at Amazon.com. Read honest and unbiased product reviews from our users.5/5(1)
https://www.strategy-business.com/article/00072
May 02, 2011 · Service strategy success always comes down to execution. As service operations leaders approach the quality and cost challenge, they should pay particular attention to the first two drivers: product and process design and service-level labor requirements.
http://www.gbv.de/dms/zbw/640424503.pdf
4.2 Service Strategy: the Process Connection 120 4.3 Better Understanding Processes to Ensure Strategic Fit 128 4.4 The Learning Organization 137 4.5 Summary 139 Exercises 140 Chapter 5 Professional Service Delivery Processes 145 5.1 Classifying Professional Services 145 5.2 The Professional Service Experience 147
https://it.minitab.com/en-us/academic/textbooks/default.aspx?action=single&id=1185
Complex services fall into three categories: professional services, semi-professional services, and technical services. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients want.
https://www.worldcat.org/title/complex-service-delivery-processes-strategy-to-operations/oclc/668193547
Get this from a library! Complex service delivery processes : strategy to operations. [Jean Harvey]
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