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https://www.academia.edu/33952143/Co-Production_in_Public_Service_Delivery.pdf
The following essay attempts to analyse the effect ‘Co-production’ has and the role it plays in public service delivery.
https://www.tandfonline.com/doi/abs/10.1080/01900692.2014.952825
Dec 14, 2006 · In some cases, the results suggest, co-production actually leads to less satisfaction and trust. This might be explained by the self-serving bias, which states that co-producers take credit for success but blame service providers for failure.Author: Joost Fledderus
https://qualitysystems.com/support/qst/zero%20to%209001/7-managing-production-or-service-delivery-processes
7. Managing Production or Service Delivery Processes. It’s time to consider the processes involved in delivery of your product or service. a. Plan for Delivery “Woohoo! we have the customer order – let’s start work!” STOP. Before you start work you need to review your current status:
https://hdl.handle.net/2066/150163
Radboud Universiteit Nijmegen, 15 januari 2016. Title: User Co-Production of Public Service Delivery: Effects on Trust
https://www.scie.org.uk/publications/guides/guide51/what-is-coproduction/defining-coproduction.asp
descriptive – where co-production already takes place in the delivery of services as people who use services and carers work together to achieve individual outcomes, but activities cannot challenge the way services are delivered, and co-production is not really recognised
https://www.routledge.com/Co-Production-and-Co-Creation-Engaging-Citizens-in-Public-Services-1st/Brandsen-Verschuere-Steen/p/book/9781138700116
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared.
https://www.mycustomer.com/selling/sales-performance/from-passive-customers-to-active-co-producers-the-role-of-co-production-in
Co-production puts the emphasis on the contribution made by the service beneficiary in the service delivery process. For example, in education, outcomes not only depend on the quality of teaching delivered by school teachers or university staff but also on the attitudes and behaviour of students.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · Employees should be aligned when it comes to a specific set of overarching principles — and, while methodology is crucial to service delivery, this should feel more like a philosophy. Don’t take it for granted that your culture is strictly internal — it shows up in your service delivery, your methodology, and your relationships and interactions with customers .
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