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https://www.alrc.gov.au/publication/family-violence-and-commonwealth-laws-dp-76/4-screening-information-sharing-and-privacy/service-delivery-reform/
4.12 As a result of the Service Delivery Reforms, as of 1 July 2011, Centrelink no longer operates as a statutory agency and its functions have been integrated into the DHS. As such, Centrelink and CSA now sit under a single portfolio website and phone number.
https://www.computerworld.com/article/3517221/centrelink-ups-it-reform-keeps-model-204-legacy.html
Federal government welfare agency Centrelink is pushing ahead with IT projects around self-service, records digitisation and mobility, but won't be replacing its Model 204 database which dates ...Author: Rodney Gedda
https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/BudgetReview201112/HumanServices
Those reforms involve the incorporation of two major service delivery statutory agencies, Centrelink and Medicare Australia, into the DHS. Another agency affected by this budget initiative, the Child Support Agency (CSA), which is responsible for the delivery of the Child Support Scheme, is …
https://www.readkong.com/page/department-of-human-services-9768022
The integration of Centrelink into DHS, along with Medicare and Child Support is part of a five year program of service delivery transformation, intended to give Australians better access to social, health and welfare services and achieve policy outcomes while delivering services more efficiently.
https://www.transparency.gov.au/annual-reports/department-human-services/2018/part-3-transformation-and-technology/31-reform-service
3.1 reform of service delivery WELFARE PAYMENT INFRASTRUCTURE TRANSFORMATION The Welfare Payment Infrastructure Transformation (WPIT) Programme is a business-led, user-centered, technology-enabled transformation that will fundamentally transform the delivery of welfare payments and services.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/24527/September-2015-One-year-on-from-the-Centrelink-Service-Delivery-Report.pdf
Commonwealth Ombudsman— Department of Human Services: One year on from the Centrelink Service Delivery Report Page 2 of 56 automatically divert people to online service channels, it is imperative that the online service works intuitively. This is not currently the case with all of DHS’s online service channels.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0021/25851/April-2014-Department-of-Human-Services.pdf
service delivery complaints about Centrelink with demands, especially during peak times for particular services and service channels. When Centrelink is under most pressure, it cannot service all of its customers. At these times, despite DHS’ commitment to provide additional support to
https://www.servicesaustralia.gov.au/sites/default/files/documents/centrelink-annual-report-0910-full-report.docx
Centrelink met the expectations set out by the Minister, in particular progressing the service delivery reform agenda and continuing to deliver on Portfolio Budget Statement outcomes and outputs. Connect individuals to programs that provide educational, social and economic opportunities
https://www.centrelink.gov.au/
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