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https://www.reddit.com/r/japan/comments/4x2x5i/amazon_japan_returns_dhl/
I am a Japanese and live in Japan. Once I ordered a cheap electric gadget from Amazon. The cost was OK but it took three weeks to arrive. It was shipped from China. Usually it takes at most 3 days from ordered day in Japan main land. However, shipping back is completely different story. Everything is up to Amazon and no options you can take.
https://sellercentral.amazon.com/forums/t/buyer-want-to-know-if-she-can-refuse-package-to-avoid-doing-return-request/57664
Feb 24, 2018 · The addressee may refuse to accept a mailpiece when it is offered for delivery. 1.3Refusal After Delivery After delivery, an addressee may mark a mailpiece “Refused” and return it within a reasonable time, if the piece or any attachment is not opened.
http://www.dhl-usa.com/en/express/resource_center/amazon.html
Amazon Merchant Shipping Thank you for your interest in partnering with DHL for Amazon MFN and FBA shipments to international destinations. DHL is the world’s leader in international shipping expertise and we are glad to help Amazon merchants expand their business globally.
https://sellercentral-europe.amazon.com/forums/t/customer-refused-delivery-do-we-still-need-to-give-a-full-refund/57247
Feb 22, 2018 · If it’s recorded as customer refused delivery and given their attempt to cancel (after shipped) then it’s a change of mind return, you would be within your rights to deduct the return cost from the buyers refund, but that’s about it. As they never accepted delivery, can’t be held liable for any damage, you would need to claim from the courier.
https://delivery.dhl.com/shipment-options.xhtml
Some delivery options may not be available due to local restrictions. Delays in shipment delivery are possible.
https://delivery.dhl.com/prg/jsp/index.xhtml
Please enter your shipment waybill number and complete the captcha below
https://www.dhl.com/en/express/resource_center/customer_service_faq.html
Duties and taxes are most typically not included in the price of the goods you purchase online. DHL pays the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country. This simple process ensures that our courier can deliver your goods in shortest possible transit time.
https://www.dhl.com/jp-en/home/tracking.html
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).
https://www.dhl.com/en/express/shipping.html
Start shipping today! Here’s where you can send a parcel, get express shipping rates, find locations and learn more about shipping with DHL Express. We’re here to support you with our Customs expertise, variety of shipping solutions and wealth of knowledge in international shipping.
https://www.dhl.com/us-en/home/tracking.html
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
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