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https://help.etsy.com/hc/en-us/articles/115015522008-Change-a-Wrong-Shipping-Address-on-an-Order
You can also contact the shipping service to see if they can reroute the order. If your package is missing, most shipping services require that the sender open a claim. If this is the case, you may need to ask the seller to assist you. Change the shipping address during checkout. You can update your address when you checkout on Etsy.com:
https://community.etsy.com/t5/All-About-Shipping/CHANGE-OF-BUYER-SHIPPING-ADDRESS/td-p/125081260
You can always ask the customer to add or change the new address to their profile before printing the shipping label. I have done this on expensive items to be sure the paper trail shows the customer actually wants this shipped to the new address and just "forgot" to change it on Etsy. No problems so far.
https://www.etsy.com/legal/sellers/
Jan 14, 2020 · You can use Etsy Messages ... Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Etsy in the case. Etsy may request your assistance in resolving a case opened against your shop. ... An item was not sent to the address provided on Etsy. Not as ...
https://www.etsy.com/legal/shipping/
Mar 24, 2020 · Etsy offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Etsy…
https://community.etsy.com/t5/All-About-Shipping/Customer-opportunity-to-change-shipping-address-after-order/td-p/125142352
You can only edit the address on the shipping label. PayPal does insist you have to ship to the address on the PayPal receipt/transaction for seller protection. In the past, Etsy did accept buyer's request of change of address after purchase as long as it was done in an etsy conversation (not email).
https://help.etsy.com/hc/en-gb/articles/360000336007-Verified-Delivery-Address
If you are purchasing a Postage Label using one of these addresses, you will see a message indicating that the address has been verified by the buyer: Unverified Addresses. Any US delivery address that comes from PayPal or that was saved on Etsy prior to January 2014 will not undergo an address verification process on Etsy.
https://www.ebay.com/help/buying/shipping-delivery/changing-shipping-address-purchase?id=4028
If it’s incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address or add a new address. Tip You can also add, update, or delete shipping addresses—including your primary address—in the Addresses section - …
https://www.dummies.com/business/online-business/etsy/how-to-communicate-with-your-etsy-customers/
Communicate too little, and your buyers may conclude that you don’t care about your customers. Communicate too much, and your buyers may perceive you to be a nuisance. It’s a good idea to set up a separate e-mail address for correspondence on Etsy. That way, you can keep all your business-related messages in one place.
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