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https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · In customer-centric call centers, delivery of high quality service is crucial. In order to increase the quality of service that call center agents provide customers, managers must understand any organizational factors that may facilitate or hinder this process.
https://www.talkdesk.com/blog/5-customer-service-behaviors-associated-with-high-service-quality/
Jan 11, 2013 · Driving High Service Quality in Your Contact Center. As companies focus more on improving customer satisfaction, customers are benefiting from better service and their expectations for service quality are also increasing. Service quality has now become a differentiating factor between a company’s success and failure.
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