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https://www.helpscout.com/helpu/customer-service-books/
Books to improve your customer service Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless. The Best Service Is No Service. Bill Price, Amazon’s former Global VP of Customer Service,... Exceptional Service, Exceptional Profit. For years, every …Author: Mathew Patterson
https://www.amazon.com/Customer-Service-Delivery-Research-Practices/dp/0787976202
Aug 03, 2006 · With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome.5/5(1)
https://www.amazon.com/Best-Sellers-Books-Customer-Relations/zgbs/books/2635
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https://www.ids.ac.uk/download.php?file=files/dmfile/IETAAnnex1ServicedeliveryJoshiFinal28Oct2010.pdf
Consequently, in the service delivery subsector, the literature which can be classified as, Zefforts to improve service delivery, increase citizen engagement, voice and accountability, is vast. In order to bound the material for this Review and establish criteria for including or excluding
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