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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
BATHO PELE - "PEOPLE FIRST" WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES …
https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
Documents for public comment; ... You are here. Home » Documents » White Papers. Keyword . Document Type Subjects . Start Date . End Date . Transforming Public Service Delivery White Paper (Batho Pele White Paper) ... Transforming Public Service Delivery White Paper (Batho Pele White Paper) Files: Attachment Size; 183401.pdf: 1.24 MB ...
https://www.cdm.org.za/municipal-documents/legislation/53-white-paper-on-transforming-public-service-delivery-batho-pele-white-paper-of-1997
Jun 26, 2014 · White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997) ... Published: 26 June 2014 Attachments: White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997).pdf [ ] 1265 kB ...
http://www.psc.gov.za/documents/reports/2014/BATHO%20PELE%20NEW%20250%20by%20175.pdf
Report on the Assessment of the Effectiveness of the Batho Pele Policy in Public Service Delivery. Foreword Since 2000, the Public Service Commission (PSC) has, within its Constitutional mandate ... The White Paper on Transforming Public Service Delivery. 1997. The democratic government of …
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transpubservice.pdf
DRAFT WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY 9 MAY 1997 TABLE OF CONTENTS Abbreviations 1. Introduction 2. Scope of this white paper 3. The service delivery principles of Batho Pele 4. Putting the principles into practice 5. Encouraging innovation, rewarding excellence 6. Partnership with the wider community 7. Making it happen 8.
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
effective and economical. One of the most important policy documents is the White Paper on Transforming Public Service Delivery, or the Batho Pele White Paperof 1997 (Notice No. 1459 of 1997). ‘Batho Pele’ is Sesotho for ‘People First’ and this title was derived from the motto adopted by the post-1994 public service: ‘Service to the ...
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The Department of Public Service and Administration (DPSA), in an effort to drive transformation and service delivery improvement in the public sector, developed the White Paper on Transforming Public Service Delivery as early as 1997. The white paper is about …
https://searchworks.stanford.edu/view/4445155
Batho pele, "people first" : white paper on transforming public service delivery. Responsibility Department of Public Service and Administration. Imprint ... White paper on transforming public service delivery Transforming public service delivery Series Government gazette = Staatskoerant ; v. 388, no. 18340 Note
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
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