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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
BATHO PELE - "PEOPLE FIRST" WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES …File Size: 79KB
https://www.etu.org.za/toolbox/docs/govern/bathopele.html
Batho Pele is also about moving the Public Service from a rules-bound approach that hinders the delivery of services to an approach that encourages innovation and is results driven. In other words instead of looking for reasons why government cannot do something, they have to find better ways to …
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
https://www.skillsportal.co.za/train/training_providers/course/academy-training-group/batho-pele-0
Nov 30, 2016 · Eight Batho Pele principles were developed to serve as acceptable policy and legislative framework regarding service delivery in the public service. These principles are aligned with the Constitutional ideals of: • Promoting and maintaining high standards of professional ethics; • Providing service impartially, fairly, equitably and without bias; • Utilizing resources efficiently and ...
https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
Documents for public comment; ... You are here. Home » Documents » White Papers. Keyword . Document Type Subjects . Start Date . End Date . Transforming Public Service Delivery White Paper (Batho Pele White Paper) ... Transforming Public Service Delivery White Paper (Batho Pele White Paper) Files: Attachment Size; 183401.pdf: 1.24 MB ...
http://www.kzntransport.gov.za/corp_info/batho_pele/10%20Provincial%20Batho%20Pele%20Principles.pdf
Batho Pele -"People First" was conceived with the intention of transforming service delivery in the public sector. Good service delivery leads to happy customers and employee satisfaction for a job well done. Batho Pele was founded on 8 principles, but since the inception of the Good Governance Awards, two more principles have been added ...File Size: 53KB
http://www.dpsa.gov.za/documents/Abridged%20BP%20programme%20July2014.pdf
The Batho Pele Vision . BATHO PELE PRINCIPLES Consultation Service Standards Access Courtesy Information Openness and transparency Redress Value for Money . 3 ... • Improved service delivery to physically, socially and culturally disadvantaged persons (including infrastructure)File Size: 347KB
http://www.psc.gov.za/documents/reports/2014/BATHO%20PELE%20NEW%20250%20by%20175.pdf
importance of the Batho Pele principles in service delivery. The recommendations contained in this report, if implemented, could contribute to the effectiveness of the Batho Pele in ensuring that citizens receive the services they were promised and are empowered to meaningfully take part in the decisions on public service delivery. It is hoped ...
https://openscholar.dut.ac.za/bitstream/10321/940/1/Ngidi_2012.pdf
The Batho Pele principles provide a framework about how public services should be provided for improving the efficiency and effectiveness of the Public Service. Adherence to these principles willAuthor: Telesphorus Lindelani Ngidi
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