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https://www.ukessays.com/essays/marketing/service-delivery-in-the-banking-sector-marketing-essay.php
Online banking for Pakistani banks is new delivery channel and this delivery channel is transactional as well as informative medium. But it has not yet been popularly adopted by Pakistan. Researchers suggests that new banks, well established banks, private banks have probability of adopting this technology and also due to unawareness of consumers this technology is yet not been popularly …
https://www.researchgate.net/publication/49615407_ELECTRONIC_BANKING_ADVANTAGES_FOR_FINANCIAL_SERVICES_DELIVERY
Electronic banking is the latest delivery channel for banking services. Among the various channels of e-banking, Internet banking and mobile banking are considered to be the fastest developing areas. This research provides a comparative evaluation on some identified parameters of i-banking and m-banking.
https://www.kansascityfed.org/publications/research/rwp/brp
The Federal Reserve Bank of Kansas City's banking research staff authors working papers and journal articles presenting results of some of the department's research. 2016 Raising Capital When the Going Gets Tough: U.S. Bank Equity Issuance from 2001 to 2014
https://www.sciencedirect.com/science/article/pii/S1877042811018283
With the development of technology, the financial systems are substantially over-supplied with delivery system through a duplication of net work, bank has to change their delivery strategy, rationalize their branch network strategy, and widen the range of delivery option.Author: Saeid Khajeh dangolani
https://arxiv.org/pdf/1209.2368
Internet banking (or E-banking) means any user with a personal computer and a browser can get connected to his bank‟s website to perform any of the virtual banking functions. In internet banking system the bank has a centralized database that is web-enabled. All the services that the bank has permitted on the internet are displayed inAuthor: Shilpan Dineshkumar Vyas
http://erepository.uonbi.ac.ke/bitstream/handle/11295/56596/Juma_Influence%20of%20electronic%20banking%20services%20on%20customer%20service%20delivery%20in%20banking%20industry.pdf?sequence=3&isAllowed=y
influence of electonic banking services on customer service delivery in banking industry, a case of bungoma county, kenya salome nekesa juma a research project report submitted in partial fulfilment of the requirements of the award of the degree of masters of arts in project planning and management of the university of nairobi 2013
https://www.cognizant.com/InsightsWhitepapers/Digital-Banking-Enhancing-Customer-Experience-Generating-Long-Term-Loyalty.pdf
Digital Banking: Enhancing Customer Experience; Generating Long-Term Loyalty. To stay profitable and grow in the new digital economy, banks need to adopt a customer-centric business model, diversify online delivery of products and services channels, and begin making meaning from valuable trails of digital information.
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