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https://help.axcient.com/en_US/166345-axcient-documentation/360053050773-GMT-Technical-Support-Hours
All critical issues covered 24/7* GMT General Support Hours +44-203-900-0760 | Mon - Fri | Noon to 11:30 PM GMT x360Sync Supp Axcient Knowledge Status of Axcient Services
Axcient AirGap protects data in the case of ransomware. Business Continuity & Disaster Recovery. Protect Businesses with Axcient x360 Recover. RPO & RTO. RPO of 15-minutes and RTO of less than 1-hour. Chain-Free. No more backup chains, each recovery point is independent and fully recoverable. Choice.
https://axcient.com/products/x360recover/
This means if a corruption or malware is discovered from a previous snapshot, the chain is broken, and another full backup must be taken, requiring reseeding or replication to the cloud, wasting storage and time. Axcient Chain-Free has been shown to reduce backup management for 300 protected servers from 2-hours per day to just 10-minutes.
https://help.axcient.com/005a-backup-faqs/create-a-policy-based-backup-schedule-x360recover-bdr
The new engine is built around the customer's business hours an x360Recover release version 10.8.0 introduces a newly-engineered backup …
https://help.axcient.com/en_US/166345-axcient-documentation/115012080827-Axcient-Support-Service-Level-Agreements-SLAs
Support Service Level Agreements (SLA) Issue Severity Definition Working Hours Support Response Time Critical A significant business-impacting issu. Axcient Knowledge Status of Axcient Services. Submit a Ticket View My Cases. If you can't find what you're looking for, we'll be happy to point you in the right direction or write a new article ...
https://help.axcient.com/release-overview
Release overview. x360Recover 10.11.0 is a feature release. Important new features in this release include the foundations of AutoVerify support for Direct-to-Cloud protected systems in the Axcient Cloud, local cache verification (with health status reporting and self-healing of cache data), and manual MVP support for direct recovery of protected system …
https://help.axcient.com/General-Axcient-Information/x360recover-iso-terms
Axcient shall provide Licensee with its reasonable assistance in the defense of such claim, at the expense of Licensee. ... Issue Severity Definition Working Hours... Welcome to the Axcient Knowledgebase. Introducing your new and improved Axcient Knowledgebase You've arrived at the sin... ISO Terms - x360Recover Toolkit .
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Axcient Support is available via phone, email or our online support portal. Phone Support - 800-352-0248. We provide telephone support during the hours of 6:00AM - 5:00PM Pacific Time, Monday through Friday. Axcient X360 Partner Portal - click here.
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Axcient Partner Support Axcient has built its reputation and success on unrivaled customer support for its partners. Partners can access the critical service and product support they need 24/7, 365 days-a-year to ensure they and their clients stay productive, safe, and up-and-running.
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