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https://www.att.com/support/article/wireless/KM1044996
https://www.att.com/wexguidelines/
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https://www.att.com/support/insurance-warranty/
https://www.att.com/support/article/wireless/KM1045132
You can return or exchange a device during the 14-day return period. To start the process, contact us via online chat or 800.331.0500. For 15 days or more, a refund is subject to the manufacturer’s warranty period. Want more info? Go to our return policy and check out the Returning your device video.
https://forums.att.com/conversations/other-phones-devices/warranty-exchange/5df00206bad5f2f606487031
Knowing that most phones have a 1 year manufacturer warranty and that she purchased this within the last few months, I looked up the warranty exchange process with Samsung. It seems pretty straight forward and it looks to be free, however it could be up to 2 whole weeks for her phone to be sent in, fixed, and returned.
https://www.att.com/support/topic/wireless/topic_planfeature-topic_inswarranty-topic_warranty21/
Warranty. Learn about device warranty coverage and support. Learn what physical or liquid damage voids the warranty on your wireless device. Return defective device and set up a replacement device. Learn how to return the defective device within 10 days to avoid a non-return fee. Plus, find out how to activate the warranty replacement device.
https://telephones.att.com/product-support/warranty-and-returns
Warranty support and returns Get help with return or replacement of your product. Sign up today and receive exclusive deals & useful tips on AT&T cordless and corded telephone products!
https://www.att.com/support/contact-us/
How can we help you? Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support.
https://www.reddit.com/r/nexus6/comments/37iovp/beware_att_tried_to_scam_me_through_a_warranty/
Nexus 6. 5 years ago. I actually tried to get my Nexus 6 fixed as well. So I called at&t and was transferred to Motorola who took care of the issue right away. (I didn't buy an additional warranty). I got a new turbo charger and the phone i got is in like new condition but man I have the call volume with a passion. 4.
https://www.att.com/support/article/wireless/KM1338596/
AT&T Wireless. Plans & insurance. Insurance & warranty. Replace a device.
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