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https://www.asterisk.com/pages/contact
Adddress: Asterisk 1478 Davril Circle Corona, CA 92880 USA Business Hours: M-F 7:30 am to 4:00 pm PST Customer Relations Inquiries Email: [email protected] Phone: (951) 268-6790 Repairs and Warranty Inquiries Email: [email protected] Phone: (951) 268-6790 Dealer Sales Inquiries Email: darryl@ast
https://www.asteriskguru.com/tutorials/queues.html
Asteriskguru Queue Statistics – The Asteriskguru queue statistics, is a PHP based program, which gives anyone who uses queues or CDRs overview in Asterisk a deep insight in the quality of the service which is delivered to their customers. It is fully developped by the Asteriskguru developpers.
https://orderlyq.com/asterisk-queues-tutorial/
Asterisk Queues Tutorial. This tutorial covers the basics of setting up Asterisk (TM), the popular Open Source PBX system from Digium, to provide call center queue functionality. It's designed to be of wide appeal to all Asterisk users - so only the last section is specific to OrderlyQ. Once you've set up your queues …
https://marcelog.github.io/articles/asterisk_queue_wrapup_time_agents_time_after_call_ends.html
The queues in Asterisk can be setup with the wrapuptime option in queues.conf. This option will effectively wait a specific number of seconds before assigning a new call to an agent or queue member after each call. This can actually be read as a way to specify an interval in seconds between calls for all agents or member queues in Asterisk. The ...
http://asteriskguru.com/tools/queue_stats.php
What Knowing what is going on in your business is the key to improve your processes. Measuring is knowledge. The Asteriskguru queue statistics, is a PHP based program, which gives anyone who uses queues or CDRs overview in Asterisk a deep insight in the quality of the service which is delivered to their customers.
https://metacpan.org/pod/Asterisk::Store::Queue
To install Asterisk::Store::Queue, copy and paste the appropriate command in to your terminal. cpanm. cpanm Asterisk::Store::Queue. CPAN shell. perl -MCPAN -e shell ...
http://asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/DeviceConfig_id283201.html
Inversely, when a call is made from a device during business hours, the callerID could show a daytime number, and the rest of the time could show an after-hours number (many reception desks become security desks at night). ... You are reading Asterisk: The Definitive Guide (3nd Edition for Asterisk 1.8), by Leif Madsen, ...
https://community.freepbx.org/t/queue-line-status/49020
Apr 10, 2018 · The queues do not “Open” or “Close”, it is the surrounding programing that determines if a call is in queue, like time conditions or call flow control. If you have logic setup based on agents being signed in and/or open, you can query that using the core show queue command from the Asterisk CLI, that will give you the signed in agents ...
https://community.freepbx.org/t/cannot-dial-extensions-from-within-announcements-or-queues/3384
May 31, 2014 · Call Path: Announcements -> Time Conditions -> Queue. Outside of business hours, the time conditions route to another announcement that says “We’re closed”, which should also allow for dialing an extension. i.e. “I’m sorry, we’re closed right now. If you know your parties extension please dial it now.” then wait a few seconds and ...
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