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https://www.asteriskguru.com/tutorials/queues.html
Asteriskguru Queue Statistics – The Asteriskguru queue statistics, is a PHP based program, which gives anyone who uses queues or CDRs overview in Asterisk a deep insight in the quality of the service which is delivered to their customers. It …
https://community.asterisk.org/t/asterisk-linear-queue-strategy/80447
Hello, We are trying to use queue settings from the database by using the realtime module. So far so good, except that by changing queue strategy from any to the linear - we are getting a warning: WARNING[28049] app_queue.c: Changing to the linear strategy currently requires asterisk to be restarted This is not possible, especially business hours, so I just …
https://orderlyq.com/asterisk-queues-tutorial/
Asterisk Queues Tutorial. This tutorial covers the basics of setting up Asterisk (TM), the popular Open Source PBX system from Digium, to provide call center queue functionality. It's designed to be of wide appeal to all Asterisk users - so only the last section is specific to OrderlyQ. Once you've set up your queues and started taking calls ...
https://wiki.asterisk.org/wiki/display/AST/Building+Queues
This is important when creating queues, otherwise our queue members would get multiple calls from the queues. Adding Queues to Asterisk. The next step is to add a couple of queues to Asterisk that we can assign queue members into. For now we'll work with two queues; sales and support. Lets create those queues now in queues.conf.
https://community.asterisk.org/t/solved-dialplan-for-after-hours-helpdesk/4908
Hello all, We are revamping our helpdesk phones, specifically, we are looking to increase the flexibility of our after hours call system. Currently, if someone calls in after hours, it is routed to the on-call agent, then to an escalation agent. Note that the system is dialing our external cell phones (nextel is the carrier, if it might help) so this isn’t as simple as it first appears (at ...
http://asteriskguru.com/tools/queue_stats.php
What Knowing what is going on in your business is the key to improve your processes. Measuring is knowledge. The Asteriskguru queue statistics, is a PHP based program, which gives anyone who uses queues or CDRs overview in Asterisk a deep insight in the quality of the service which is delivered to their customers.
https://wiki.asterisk.org/wiki/display/AST/Queue+Logs
The only way to be 100% sure that you will get this event when a transfer is performed by a queue member is to use the built-in transfer functionality of Asterisk. Queue log options. There are one or more options for queue logging in queues.conf, such as "log_membername_as_agent". See the queues.conf sample file for explanations of those options.
http://forums5.grandstream.com/t/time-conditions-for-directly-called-ivr-or-queue/45725
UCM6202. FreePBX and other Asterisk-based systems let me create a time condition for an individual IVR, queue, ring group, announcement etc… E.g. I want to set a time condition for the internal employee helpdesk IVR to be 9-5. I only see the option for a time condition for inbound rules and individual extensions (user extensions, not IVR’s/queues or …
https://community.freepbx.org/t/queue-line-status/49020
The queues do not “Open” or “Close”, it is the surrounding programing that determines if a call is in queue, like time conditions or call flow control. If you have logic setup based on agents being signed in and/or open, you can query that using the core show queue command from the Asterisk CLI, that will give you the signed in agents ...
https://support.ringcentral.com/engagevoice/admin/voice-admin-daily-inbound-queue-business-hours.html
Navigate to Routing > Queues via the left-hand navigation bar.; Select the queue you’d like to configure your business hours in. Navigate to the Business Hours option in your queue’s configuration panel.; Click the Edit pencil and paper icon located at the far right in the Daily Business Hours table to open the Edit Business Hours window.; Find the day of the week …
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