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https://www.cleartriage.com/after-hours-or-office-hours/
First and foremost, if you have an after hours call center, you must use the After Hours protocols. This is a legal restriction in the protocol license. Whereas if you have a practice or clinic and take triage calls only during office hours, you can use either the After Hours or the more affordable Office Hours protocols.
https://www.continentalmessage.com/services/call-center-services/after-hours-call-center/
Our after-hours call center will make your business available around the clock, increasing your income potential and setting you apart from businesses only available from 9 to 5. Solutions you can trust. We have been in business since 1967 and have a track record of providing call center solutions that add value.
https://www.birdjacobsen.com/blog/2016/07/employment-law-blog-do-employers-have-to-pay-non-exempt-employees-for-after-hours-calls-emails-and-t/
If after-hours phone calls, emails, or text messages are a concern for you, Attorney Andrea B. Niesen is available for consultation and will help you evaluate your situation. Attorney Niesen is an experienced employment law attorney and can also help you make sense of the recent changes to the FLSA that could impact your employment.
https://talkroute.com/how-to-create-your-own-after-hours-phone-service/
Set up a primary phone system and an after-hours system, using (2) accounts. When you have one account to manage calls during normal business hours, and another account for after-hours calls, that means that all features can be used while you’re open, and while you’re closed. This is the preferred method for after-hours call routing.
https://afmc.org/wp-content/uploads/2016/07/PROREL_24_7BestPracticesAfterHoursCareFlier_20160601_v1.1.pdf
hours personnel — who should either forward patient calls directly to the on-call professional or instruct callers that the professional will return the call within 30 minutes. • The answering service or after-hours personnel should ask the caller if the situation is an emergency.
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